German Customer Support Specialist in Lisbon
Há 22 horas
Kickstart Your Career in Customer Support
Are you motivated by helping others and solving problems with empathy and efficiency? Join our team as a Customer Support Specialist and become the go-to person for assisting customers while gaining valuable professional experience in a collaborative environment.
Role Overview:
As a Customer Support Specialist, youll interact with customers through digital channels to provide clear solutions and ensure a smooth, positive experience. Youll play a key role in building customer trust by addressing inquiries, resolving issues, and guiding users through processes with care and professionalism.
Key Responsibilities:
- Respond to customer questions and requests via chat, email, or other digital platforms
Assist with account management, service inquiries, and troubleshooting
Provide accurate information about products, services, or procedures
Escalate complex issues to the appropriate teams when needed
Keep detailed and organized records of customer interactions
Collaborate with colleagues to streamline support processes and share best practices
Consistently meet service quality and response time goals
Stay informed about company updates, policies, and tools to provide effective assistance
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
- Language Bonus: Receive additional compensation for your German language proficiency.
- Meal Allowance: Enjoy a meal allowance during work hours.
- Health and Life Insurance: Comprehensive coverage for your peace of mind.
- Onsite Work Environment: Be part of a supportive and communicative team.
- Relocation Package: Support to ensure a smooth relocation experience.
Ready to take your customer support skills to the next level? Apply now, and we'll be in touch
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