German Customer Support Specialist in Lisbon

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 25 000 € - 35 000 € por ano


Kickstart Your Career in Customer Support

Are you motivated by helping others and solving problems with empathy and efficiency? Join our team as a Customer Support Specialist and become the go-to person for assisting customers while gaining valuable professional experience in a collaborative environment.

Role Overview:

As a Customer Support Specialist, youll interact with customers through digital channels to provide clear solutions and ensure a smooth, positive experience. Youll play a key role in building customer trust by addressing inquiries, resolving issues, and guiding users through processes with care and professionalism.

Key Responsibilities:

  • Respond to customer questions and requests via chat, email, or other digital platforms
  • Assist with account management, service inquiries, and troubleshooting

  • Provide accurate information about products, services, or procedures

  • Escalate complex issues to the appropriate teams when needed

  • Keep detailed and organized records of customer interactions

  • Collaborate with colleagues to streamline support processes and share best practices

  • Consistently meet service quality and response time goals

  • Stay informed about company updates, policies, and tools to provide effective assistance

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
  • Language Bonus: Receive additional compensation for your German language proficiency.
  • Meal Allowance: Enjoy a meal allowance during work hours.
  • Health and Life Insurance: Comprehensive coverage for your peace of mind.
  • Onsite Work Environment: Be part of a supportive and communicative team.
  • Relocation Package: Support to ensure a smooth relocation experience.

Ready to take your customer support skills to the next level? Apply now, and we'll be in touch




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