German Customer Support Specialist in Lisbon
2 semanas atrás
Take Your Customer Service Career to the Next Level
We're searching for a dedicated and flexible Customer Support Specialist to become part of our lively and fast-paced team. If you excel in high-pressure situations, communicate with ease, and love making a positive difference for others, this opportunity could be a great match for you.
Role Overview:
As a Customer Support Specialist, you'll be the first point of contact for customers, providing fast, efficient, and personalized assistance across multiple channels. Your attention to detail and problem-solving mindset will be key to delivering outstanding service at every step.
Key Responsibilities:
- Offer timely and professional support via phone, email, live chat, and social media
- Help customers with tasks such as setting up accounts, resolving access issues, verifying identities, and managing transactions
- Diagnose and resolve technical problems, offering user-friendly solutions
- Engage with empathy and a customer-first attitude in every conversation
- Build rapport through clear, respectful, and helpful communication
- Adhere to internal guidelines to maintain consistent service excellence
- Provide constructive feedback and suggestions to enhance the overall customer experience
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence
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