Customer Support Specialist Lisbon

Há 2 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Role Overview

We are looking for a German-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities
  • Handle incoming customer interactions via phone and/or digital channels

  • Answer questions related to subscriptions, billing, and service usage

  • Provide basic technical support and troubleshooting

  • Offer clear, accurate, and customer-focused solutions

  • Ensure customer satisfaction on every interaction

  • Follow internal procedures and quality guidelines

Candidate Profile
  • Native or near-native German (C2 level required)

  • No previous customer support experience required

  • Strong communication and problem-solving skills

  • Customer-oriented mindset and ability to work in a fast-paced environment

  • Willingness to work rotating shifts and on-site

Compensation & Benefits
  • Base Salary: Between €900 -  €1100 gross /month (paid over 14 salaries)

  • Performance Bonus: Between 100€ - 150€ per 12 months

  • Meal Allowance: €7,63 per working day

  • Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.

Location

Hybrid / On-site – Lisbon, Portugal

If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Lisbon.



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