Customer Service Creators

Há 5 dias

Lisboa, Lisboa, Portugal WTS Portugal Tempo inteiro

You are English speaker and you are a Social Media addict? We are recruiting Customer Delight for Social Media NGHT SHIFT - English speaking to Lisbon in Portugal

Your working day :

  • Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to enhance clients' experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
  • Provide vital product insights and feedback from customers to engineering.

What you need to know to have a chance of getting this job :

  • Fluent in English (C1 minimum)
  • Great communication
  • Aptitude for problem-solving
  • Excellent communication skills: verbal, written, listening skills
  • High school diploma or equivalent (mandatory)
  • Valid work permit in Portugal

You will benefit :

  • 12-month renewable contract
  • Work in office in sunny Lisbon
  • Initial training during 3 weeks
  • Work schedule : Monday to Sunday NIGHT SHIFT between 10PM to 7AM // 8h per day with 2 days off per week // Rotating Days off
  • Private Heathcare & Dentalcare from contract signature
  • Stable work and career progression;
  • Great activities

Starting date : January or February 2026

Job Type: Full-time

Ability to commute/relocate:

  • Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

  • Availability to work in Night Shift (10pm to 7am) ?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • English fluent C1 (Required)

License/Certification:

  • Work Permit in Portugal (Required)

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