Customer Service for Content Creators

Há 5 dias

Lisboa, Lisboa, Portugal TP Tempo inteiro

You will play a pivotal role in supporting Content Creators and Influencers across leading social media platforms, empowering them to optimize their experience and grow their online presence. Will have the opportunity to build strong, trusting relationships with Content Creators, helping them achieve their goals and enhance their overall user experience.

What is waiting for you

  • Work locatio
    n: Lisbon – one of the best and sunniest places to live in Europe;
  • Health insura
    nce from day one in the company;
  • Ongoing certification a
    nd training opportunit
    ies;
  • Refer a Friend Program with attractive incentives;
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you'll be doing at TP Portugal

As
an
English-speaker Customer Service for Content Creato
r
s
, you will

  • Assist influencers with account management, subscription services, technical troubleshooting, and effective use of platform tools to help maximize their reach and engagement;
  • Make outbound calls and personalized follow-ups to ensure creators clearly understand available tools, services, and support, fostering a high-touch support experience;
  • Offer in-depth support for content creation, marketing, and engagement tools, helping creators and SMB clients optimize strategies and enhance user experience;
  • Identify recurring issues across creators, provide data-driven solutions, and share actionable insights to improve content performance and audience growth.

There will be big smiles if

  • Excellent written and verbal level of English (C2);
  • Computer skills (basic skills mandatory, advanced skills like coding preferential);
  • Excellent communication skills: verbal, written, listening skills;
  • Ability to multitask and work under pressure.

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