IT Support Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Tech Economy Tempo inteiro

What Makes Us a Great Place To Work
We are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on Glassdoor's Best Places to Work list and have maintained a spot in the top four on Glassdoor's list since its founding in 2009.

Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

Who You'll Work With
You'll be part of our global Technology Services Group (TSG), Bain's internal IT support team that ensures our people can work seamlessly and securely. This team supports everything from resolving day-to-day technical issues to enabling large-scale systems upgrades and providing proactive guidance on best practices. You'll collaborate closely with other TSG team members, Bain staff, and external vendors.

WHERE YOU'LL FIT WITHIN THE TEAM
As a Coordinator on the TSG Support team, you'll serve as the primary point of contact for IT-related issues. You'll deliver high-quality, hands-on technical support, maintain essential systems and inventory, and contribute to a high-performing and customer-focused service environment.

This role is
based in-office five days a week
to ensure seamless support and hands-on collaboration with the team and Bain employees.

What You'll Do

  • Provide front-line support for Bain employees experiencing hardware, software, and connectivity issues
  • Install, configure, and upgrade software and operating systems
  • Troubleshoot and resolve a wide range of technical issues, escalating where needed
  • Maintain accurate records of inventory, repairs, and support activities
  • Enforce IT guidelines and best practices across the office
  • Manage user accounts and permissions in accordance with Bain protocols
  • Coordinate repairs with external vendors as needed
  • Test new applications, patches, and system upgrades
  • Monitor system backups and conduct regular tests to ensure data integrity
  • Assist with onboarding and mentoring junior team members
  • Lead in-person and virtual training sessions to promote user self-sufficiency

Required
ABOUT YOU

  • 3+ years of experience in a technical support or customer service role, including experience with Microsoft Office setup and configuration
  • Demonstrated interest in technology and aptitude for resolving technical issues
  • Clear, confident communication skills and a customer-service mindset
  • Strong time management skills and the ability to juggle multiple priorities
  • Calm, analytical approach to troubleshooting and problem-solving
  • Team-oriented mindset and a willingness to support others
  • Associate's or Bachelor's degree—or equivalent experience in IT, technical support, or a related field
  • Ability to occasionally work extended hours, including evenings and weekends

Preferred

  • Experience in a corporate IT support environment is considered an asset
  • Familiarity with remote support tools and best practices
  • Experience documenting processes and maintaining knowledge bases
  • Comfort with managing service requests and escalations efficiently
  • Knowledge of ServiceNow is an additional advantage

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