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Dutch speaking Customer Service Representative for Porto office
2 semanas atrás
Position: Customer Service Representative
Location: Porto, Portugal
Employment type: Full-time (6 month contract)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Provide support to customers by phone, email, chat and social media channels
- Handle with all questions and inquiries about products and services
- Actively work on the optimisation of all processes related to customers
- Closely work with other together with other departments, for example Sales and Marketing
REQUIREMENTS:
- Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
- Good and customer-friendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
BENEFITS:
- Modern office in a city center with open spaces, easy to access with public transportation
- Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more
