Customer support agent, French speaker, 6 months contract, Remote
1 semana atrás
Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.
We are currently seeking a French speaker to join our team.
The ideal candidate will have Customer support experience. This is a full-time, permanent position with opportunities for growth and development within our company.
Position: Customer Support Agent
Location: Lisbon, Portugal
Work Model: Remote
Contract Type: Fixed-term (6 months), can end up on a long term-contract.
Remuneration: 1000 EUR base salary + 100 performance bonus + 7.63/day meal allowance
Relocation, Accomodation: Airfare up to 400 reimbursed at the end of 6 months employment, Relocation coming from abroad: room in shared apartment for max 12 months - rent of 280, utitlies and bills included. discounted directly from payslip.
Relocation wtihin PT: no accomodation provided unless candidate currently living in accomodation provided by competitor.
Duties and Responsibilities
- Provide prompt, professional support to business clients across communication channels (Phone, Email, Chat).
- Assist clients with account inquiries, including identity verification and information updates.
- Follow regulatory guidelines and internal procedures as directed by the client.
- Troubleshoot issues and deliver effective, tailored solutions to meet customer needs.
- Ensure timely follow-up and resolution of interactions to maintain high client satisfaction.
- Accurately document all interactions and updates within internal systems.
- Collaborate with team members to achieve service goals and share best practices.
Requirements
- Native or fluent in French (C2), both oral and written. Fluency in English (C1).
- Minimum of a High School diploma.
- At least 1 year of customer service experience with a strong customer-centric approach.
- Proven stability in employment history.
- Excellent interpersonal skills and team-oriented mindset.
- Ability to work efficiently in a fast-paced environment, managing multiple tasks.
- Strong attention to detail and accuracy when handling customer data.
- Experience with support platforms/tools (preferred).
- Critical thinker with problem-solving skills and the ability to resolve issues independently.
- Friendly, professional, and proactive communication style.
- Experience in retail, banking, or general customer support is a plus.
- Comfortable working in rotating shifts and full-time on-site.
- Adaptable to changing procedures, technologies, and customer expectations.
Offer
- Opportunity to work with a leading global travel and tourism brand.
- Schedule: Monday to Saturday, 7am to 7pm, rotating shifts. 2 days off p/week
- Competitive salary with performance-based incentives.
- Opportunities for professional growth within the BPO industry.
- Supportive and collaborative work environment.
- Access to exclusive travel perks and discounts.
Excited to join us? Submit your CV and let's get started on this incredible journey together
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