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Customer Service Advisor Italian Speaker

3 semanas atrás

Lisboa, Lisboa, Portugal CBTalents Tempo inteiro

Job Title:
Customer Service Advisor Italian Speaker

Location:
Lisbon, Portugal

Start Date:
20 November 2025

This is an excellent opportunity for Italian-speaking professionals experienced in customer service and sales-oriented roles to join a leading global client in Lisbon.

About the Role:
As a Customer Service Advisor, you will provide professional support to clients through inbound and outbound communications, assisting them with inquiries, troubleshooting issues, and improving their sales performance. The ideal candidate has strong communication skills, a proactive sales approach, and the ability to deliver a positive customer experience consistently.

Work Schedule:
From Monday to Sunday, working on
rotative shifts
:

08:00 17:00 or 09:00 18:00

Two rotating days off per week

At a later stage (TBC by the client):
24/7 rotation, Monday to Sunday

Work Model:
On-site (Lisbon office)

Compensation:
Base salary:
1,000 gross x 14 months

Welcome bonus:
100 gross x 11 months (paid over the first 12 months)

Meal allowance:
7.23 per day

Transport allowance:
20 per month

Braga position bonus:
20 x 12 months (only applicable for Braga-based hires)

Important note on Welcome Bonus:
Starting with hires from 1st September onwards, the Welcome Bonus will be paid in
12 monthly instalments (1/12 per month)
during the first year. Each instalment is conditional on maintaining
less than 6% unjustified absenteeism
in the previous month. This should
not
be presented as part of the fixed monthly salary package.

Benefits:
Health insurance from day 1 (employee contributes monthly until it becomes free after 6 months)

Meal and transport allowances included from the first working day

Ongoing development and growth opportunities within a dynamic and multicultural work environment

Relocation (Lisbon only):
Flight reimbursement:
Up to 400 (Economy class) at the end of the 6th month of contract

Accommodation:
Room in a shared apartment for up to 12 months (280/month, all bills included, deducted directly from payslip)

Eligibility:
Available only for candidates relocating from outside Portugal

Requirements:
Native or near-native fluency in Italian and good command of English (B2+)

Minimum of
1 year experience
in customer service or support, preferably within telesales, account management, or customer success roles

Solid
sales awareness
and ability to
influence seller success
mandatory requirement

Candidates
must not have previously worked for ByteDance
in any capacity (LOB, BPO, or country)

Why Apply:
Join a stable and expanding international environment where your communication and sales skills can truly thrive. This role combines customer engagement with business influence, ideal for professionals who want to grow within the tech or digital industry in Portugal.