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Italian B2B Sales English customer advisor
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About the Role
We're looking for a B2B Sales (Italian and English Speaker) to join our dynamic team in Lisbon. In this role, you will be the first point of contact for our customers, providing exceptional service through email, chat, and phone. If you are customer-focused, empathetic, and enjoy problem-solving, we'd love to hear from you
Key Responsibilities
- Handle customer inquiries via chat, email, and phone in Italian and English.
- Provide accurate information and efficient resolutions to customer issues.
- Escalate complex cases to the relevant departments when necessary.
- Maintain a high level of professionalism and empathy in every interaction.
- Keep up to date with product knowledge and company policies.
Requirements
- Italian C2 and English B2
- Must be currently based in Lisbon
- Previous experience in customer support or a similar role is a plus.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Available to start immediately.
What We Offer
- Competitive salary and performance bonuses.
- Paid training and continuous career development.
- Friendly and multicultural work environment.
- Opportunities for internal growth.
- Modern office located in Lisbon
