Analyst, Customer Onboarding

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Customer Onboarding & PartnershipsWho is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network….all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.

Role

Franchise Growth & Enablement is seeking an Associate Analyst to join a global team that executes and coordinates delivery of critical Business and Customer centric technical enhancements to multiple platforms that support all Mastercard customers. The resonsibilities of this role will predominantly be focused on Franchise Asset Management, Customer data integrity, level 2 customer service, and operational support:

Support Franchise Digital Asset Management efforts through data collection, analysis and reporting

Lead efforts to build operating efficiencies within unit including critical customer data clean-up efforts

Liese with Global Business Service Center (GBSC) to understand common inquiries, related volume and report on trends

Work with Franchise SMEs to provide GBSC with necessary collateral for customer service and provide L2 support as needed

Support global customer escalations as needed within Franchise tools

Support reporting inquiries for other business partners such as compliance, regional franchise teams, product, and digital activity business units

Participate in UAT for Franchise platform enhancements as needed

All About You

The ideal candidate for this position can demonstrate the following:

Excellent time management, planning and organizational skills

Strong attention to detail and drive for accuracy/consistency

Strong prioritization skills and ability to multi-task and pivot with changing business priorities

Ability to collaborate with peers and cross functional teams, working across multiple time zones

Flexible and responsive, strong follow through skills and ability to set expectations

Strong verbal and written communication skills

Experience in financial industry in customer management or product operations

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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