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Enablement and Onboarding Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Cyncly Tempo inteiro

Job Title: Enablement & Onboarding Manager
Location: Lisbon (Hybrid)
Contract: Full-time, Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries.

We transform the way customizable products and spaces are imagined, designed, sold, managed, and made.

Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world's largest repository of product content. Today, our business spans the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries, with operations across North & South America, Europe, Asia Pacific, and Africa.

With over 30 years of experience, Cyncly delivers increased value through an expanded portfolio of end-to-end solutions. Our global presence enables world-class support and sales with a strong local touch, ensuring the best possible customer experience.

Cyncly is embarking on an exciting growth journey, driven by strong organic expansion and complementary acquisitions, backed by leading technology-focused private equity firms.

Opened in 2025, our Lisbon Regional Operations Center has grown to over 50 employees in less than ten months, with ambitious plans to reach 300 employees by 2027.

About the Role

We are seeking a dedicated Enablement & Onboarding Manager to drive product knowledge, training, and partner enablement across our SaaS Professional Services organization.

This role ensures that new hires, internal teams, and external partners are equipped with the right tools, knowledge, and confidence to succeed.

Key Responsibilities

  • Product knowledge enablement: Build and maintain a strong understanding of all products, translating technical updates into clear and accessible training content
  • Communication: Transform product release notes into engaging, newsletter-style communications and structured training modules
  • Digital training: Design, deliver, and maintain scalable digital learning experiences, including videos, e-learning, and interactive modules
  • Onboarding programs: Develop structured onboarding journeys for new hires within Professional Services across EMEA
  • Partner enablement: Expand enablement programs to include external partners, ensuring alignment with product strategy and service delivery
  • Knowledge management: Maintain a centralized repository of enablement materials, ensuring consistency and ease of access
  • Cross-functional collaboration: Partner closely with Product, Marketing, and Customer Success teams to align training initiatives with business objectives
  • Performance measurement: Monitor enablement effectiveness using KPIs, feedback loops, and adoption metrics

Skills & Requirements

  • Instructional design expertise with a learner-focused approach
  • Strong written and verbal communication skills to simplify complex product updates
  • Ability to quickly learn and teach new SaaS products
  • Project management skills, managing multiple initiatives simultaneously
  • Proficiency with LMS platforms, video editing tools, and collaboration software
  • Analytical mindset to measure training impact and iterate based on data
  • Experience working with internal stakeholders and external partners

Education

  • 4-year undergraduate degree from an accredited university
  • MBA or equivalent preferred (not required)

Preferred Fields of Study

  • Business Administration
  • Information Systems / Computer Science
  • Learning & Development
  • Organizational Psychology / HR Development
  • Education or Instructional Design

Experience

  • 3–5 years in enablement, onboarding, or training roles within SaaS or Professional Services
  • Proven experience in digital learning design and content creation
  • Exposure to EMEA markets and regional training nuances
  • Experience collaborating cross-functionally (Product, Sales, Customer Success)

Languages

  • English proficiency required
  • Additional languages are a plus

Success Profile

The ideal candidate will demonstrate:

  • Curiosity: Quickly absorbs product knowledge across multiple SaaS solutions
  • Strong communication: Simplifies complex updates into engaging content
  • Creativity: Designs interactive, digital-first learning experiences
  • Collaboration: Partners effectively with Product, Customer Success, and Partner teams
  • Organization: Manages multiple initiatives and stakeholders with precision
  • Analytical thinking: Measures impact and continuously improves enablement programs
  • Adaptability: Thrives in a fast-paced SaaS environment

Working for Us

At Cyncly, we call our team OneCyncly—a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life.

We value diversity of experience, perspective, and skill, and thrive through openness, trust, and respect. You'll join a team that takes ownership, solves problems, and focuses on making an impact.

We encourage curiosity, welcome new ideas, and view mistakes as opportunities to learn. You'll enjoy flexible and autonomous ways of working, supported by leaders committed to your growth.

We celebrate individuality and encourage everyone to bring their authentic self to work—because together, we build something better.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in—come join us.