Senior Key Account Manager

At , we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a
Senior Key Account Manager
to join our innovative team as our new
#bloqstar
. In this role, you'll play a crucial role in
taking ownership of strategic, high-value client relationships, ensuring our customers gain maximum value from our smart locker solutions while driving long-term satisfaction and account growth.
What You'll Be Doing

• Manage and nurture relationships with 's key accounts, serving as the primary point of contact and ensuring high levels of client satisfaction and retention;
• Oversee the onboarding process for new strategic clients, ensuring a seamless implementation and adoption of our smart locker solutions;
• Use data-driven insights to monitor account health, anticipate client needs, and proactively resolve any challenges or concerns;
• Coordinate cross-functional efforts between product, engineering, and operations teams to ensure client requirements are met and exceeded;
• Conduct regular business reviews with clients, offering strategic guidance on best practices and continuous optimization of our solutions;
• Act as the voice of the customer within , advocating for enhancements in product and process to better serve our key accounts.

What You'll Bring To The Table

• 5+ years of experience in a key account management, customer success, or related customer-facing role, ideally in a tech-driven environment;
• Proven track record of successfully managing large or strategically important accounts, driving retention and growth;
• Proficiency in project management, with the ability to handle complex, multi-stakeholder projects effectively;
• Experience collaborating with engineering teams (software/hardware) to address client needs and product improvements;
• Strong analytical skills, using data to anticipate account challenges and proactively propose solutions;
• Excellent communication and relationship-building skills, with the ability to engage effectively with both executive-level stakeholders and technical team;
• Fluency in English, both verbal and written.

It Would Be Great If You Would Also Have

• Knowledge of the last-mile delivery or logistics industry, bringing relevant insights into customer pain points;
• Fluency in an additional European language (e.g., German, French);
• Familiarity with hardware/software integration or IoT-based solutions.

Why join us?

• The opportunity to join our Customer Success team and play a pivotal role in contributing to innovative solutions that redefine 's revolution in the smart locker industry ;
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning ;
• Competitive salary and flexible benefits package, tailored to your experience and skills ;
• Eligibility for performance-based bonus, tied to your results and designed to reward your impact ;
• Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced ;
• Portuguese Health Insurance ;
• Unlimited days off (subject to manager approval).

Ready to join the revolution?

At , we provide end-to-end solutions for Smart Lockers, and our software ecosystem, OS, is the leading tech solution available in the market.

We've had the pleasure of working with some of the biggest names in e-commerce, logistics, and retail in Europe, such as Vinted and DHL.

We have recently become the fastest-growing Smart Locker company in the world. Before the industry had stagnated and lacked innovation and good products. We strive to have the same impact in this industry as Tesla has had on the car industry.

We believe that Smart Lockers are a big part of the future for everyone, and we want to play our part in making sure that Smart Lockers become as mainstream as the mobile phone.