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Chief Operating Officer
2 semanas atrás
Chief Operating Officer
Our client is a leading, global tech-first, B2C travel/ecommerce business. Having scaled the operations across twenty-six countries globally and recently securing significant institutional investment, the business are seeking a
Chief Operating Officer
to lead the company's global commercial and operational strategy at a time of significant scale.
This is a hands-on leadership role that requires a rare blend of strategic thinking, operational depth, and cultural adaptability. The successful candidate will take ownership of the full P&L, lead cross-functional teams across Europe, and oversee the launch and delivery of new product lines.
Key Objectives
- Overseeing the daily business operations and improving operating procedures for optimal efficiency
- Assessing and enhancing the efficiency of internal and external operational processes, in HQ and Subsidiaries
- Leading and motivating staff to achieve sales and organisational objectives
- Continuously evaluating company performance, analyzing internal operations and identifing areas for process enhancement
- Developing actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with CEO
- Partnering with CEO on sales and financial management so that sufficient investment can be budgeted to achieve growth targets in the near term
- Monitoring and report the performance with tracking software and take corrective measures when necessary, and prepare detailed current reports and forecasts.
- Build and maintain trusting relationships with key customers, suppliers, partners, and stakeholders.
Criteria / Requirements:
- Proven Experience Scaling Ops €50M+
- Clear involvement in scaling businesses through 8-figure revenue growth
- Comfort leading in complex, tech-enabled environments with logistics layers
- Has worked closely with founders or been the "right hand" to a CEO
- Familiarity with supply/demand balancing, service consistency, and customer journey mapping
- Has led large, distributed teams (100+ FTEs) across Sales, Ops, CS, etc
- Experience driving process improvements, cost efficiencies and automation
- Comfortable using data to inform decisions and track results
