Customer Support Specialist

At Finsolutia, we're looking for a Customer Support Specialist (CSS) to assist our growing portfolio of mortgage brokers and credit intermediaries in Spain and help them to make the most of our specialized SaaS platform.

As part of our A-team, you'll be the key contact person for our clients, guiding them through onboarding, sharing best practices, helping them unlock the full potential of our solution and report trouble tickets.

Ready to come aboard?

We are committed to nurturing talent, fostering a vibrant company culture, and improving the mortgage journey for companies, organizations and consumers across Europe.

Your Role in This Journey

• Customer Support: Respond to client inquiries through our support system (Intercom) in a timely, professional, and empathetic manner.
• Issue Troubleshooting: Diagnose and resolve common customer problems, escalating more complex issues to product or development teams when needed.
• Platform Guidance: Help users understand how to navigate our platform, sharing tips and tutorials as needed.
• Customer Feedback: Identify recurring issues and share customer insights with the Product and Customer Success teams to improve the overall experience.
• Customer Onboarding: Lead and support onboarding sessions for new clients, ensuring a smooth and engaging start on the platform.
• Internal Collaboration: Participate in internal team syncs to align on common customer challenges and solutions.
• Training & Webinars: Deliver online training sessions and product webinars to present new features and ensure customers stay up to date with platform developments.

What We Expect From You

• Fluency in Spanish at a native level.
• Minimum 1+ year of experience in Customer Success, Customer Support, or another client-facing role, ideally in SaaS, Fintech, or Proptech industries.
• Good communication and presentation skills - confident in leading meetings, webinars, and product demos.
• Organized, proactive, and able to multitask in a dynamic SaaS environment.
• A problem-solving mindset with a desire to help people.
• A fast learner who is comfortable with technology and software platforms.
• A friendly, empathetic, and patient attitude.
• Someone who wants to start or boost a career in the fintech ecosystem.
• Willingness to travel occasionally to Lisbon to receive initial training on the platform, internal processes, and service standards.

Bonus Points

• Fluency in English (verbal and written).
• Fluency in Portuguese (verbal and written).
• Some knowledge and hands-on experience with Intercom.
• Familiarity with mortgage, consumer, or automotive credit solutions and their legal frameworks.

About Us

Finsolutia established in the world of credit servicing and has since evolved into a leader in mortgage technology, transforming the way mortgage ecosystems are managed.

Headquarters in Madrid and Lisbon, our team of over 400 highly skilled professionals combines deep expertise with cutting-edge, AI-driven technology to deliver tailored, end-to-end mortgage solutions. 

We empower organizations of any size with innovative technology and specialized business expertise to streamline mortgage loan processes, unlocking efficiency and fueling growth through leading technical solutions powered by artificial intelligence. 

Know more about Finsolutia here:   

We hereby inform you that the personal data collected through this means is solely and exclusively intended for the management of the recruitment process in question and will be processed and stored by Finsolutia, S.A., or another company within the Group, in accordance with Regulation (EU) 2016/679 of 27 April 2016 on Personal Data Protection for a period of 5 years, after which it will be permanently deleted. We further inform you that the data subject will have free access to their personal data and may request its update, rectification, or deletion by simply sending us a written request to:

Data Protection Officer