Executive Support Services Technology Enablement Sr. Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

In 2022, BCG launched the Enterprise Services (ES) organization to deliver innovative, resilient, and scalable solutions to BCGers worldwide. Among these offerings is Executive Support Services (ESS), a dedicated service line committed to developing and implementing a streamlined, high-caliber executive support model. ESS focuses on providing consistent service levels and offerings across diverse customer groups, continually adapting to meet the evolving needs of BCG's global leadership.

Reporting to the AI Center of Excellence, the Executive Support Services Technology Enablement Senior Manager will lead initiatives to advance ESS's digital, data, and technology enablement agenda, serving as a key partner to the ESS leadership team. This individual will advance the ESS technology roadmap by collaborating with agile product teams to ensure solutions align with evolving operational needs. They will serve as a subject matter expert and advisor to GenAI transformation efforts in ESS. The Sr. Manager will also act as a key partner to Business Intelligence & Analytics teams, helping define and prioritize non-financial reporting and insight needs to enable data-driven decision-making within ESS. In addition, the role will serve as a functional SME to operationalize tech-led initiatives within ESS, defining infrastructure requirements, such as global communications and engagement strategies, supporting rollout planning, and embedding tools and processes into core ways of working.

Primary responsibilities will include the following:

     Guiding GenAI Transformation Through the ESS Lens

• Serve as the ESS service line advisor for GenAI transformation efforts as a member of the Enterprise Services GenAI Transformation Team to ensure ESS perspectives and needs are embedded in planning and execution.
• Lead strategic discovery and ideation sessions with cross-functional stakeholders to reimagine future-state ESS processes powered by tech including Generative and Agentic AI.
• Translate tech opportunities into measurable business value by developing investment cases that articulate ROI, effort, and strategic impact.
• Participate in GenAI forums and transformation workstreams to inform outcome design, timeline planning, and benefits realization from an ESS lens.

      Turning Data Into Strategic Insight

• Identify and prioritize tech including AI initiatives that enhance service efficiency, user experience, and scalability within ESS.
• Partner to build and maintain a suite of KPIs, dashboards, and insight tools that provide visibility into service effectiveness, organizational health, and productivity trends.
• Surface data-driven insights that inform leadership decisions on resource planning, productivity reinvestment, and strategic focus areas.
• Act as a subject matter expert to BI&A teams supporting ESS, helping define and prioritize non-financial performance metrics and reporting needs.

      Shaping the Product Vision for Executive Support

• Act as a liaison between ESS, Generative AI, and various Product Portfolio teams, ensuring alignment between emerging product features, workflows, and ESS operational needs.
• Represent ESS in the design, testing, and rollout of workflow tools, automation pilots, and digital enablement efforts, ensuring business requirements are clearly articulated and feedback loops are embedded.
• Provide functional context to technical teams, ensuring platform developments are user-centric, scalable, and in service of ESS priorities.

     Operationalizing the Future of Executive Support

• Champion a culture of innovation and continuous improvement, ensuring technology adoption is anchored in clear business outcomes and human-centered design.
• Serve as a functional SME to bring tech-led initiatives to life within ESS, defining infrastructure needs, rollout plans, and core workflows.
• Develop and execute global communication and engagement strategies to ensure readiness, adoption, and alignment across the Administrative Services network.

What You'll Bring

Data Enablement & Strategic Operations

• 6+ years of experience in data, technology, or business enablement roles in a global, matrixed organization.
• Understanding of shared service or enterprise support environments, including reporting governance and insight delivery.

Cross-Functional Stakeholder Management

• Comfortable interfacing with transformation leaders, technology teams, and business leaders to align on priorities.
• Able to bridge technical detail and business needs through clear and credible communication.

Analytical & Insight-Oriented

• Strong analytical mindset, with a track record of managing dashboards, KPIs, or performance reporting tools.
• Ability to spot trends and advise on decisions based on evidence and structured thinking.

Execution-Focused Innovator

• Interest in operational improvement and the application of technology or automation to streamline support services.
• Pragmatic executor who can manage pilots, feedback loops, and tech rollouts effectively.

Connector & Collaborator

• Effective in building connective tissue across internal teams, fostering a shared understanding of goals and priorities
• Engaged team player who can excel in a highly matrixed structure and share accountability across functions.

Ethical & Purpose-Led

• Holds self and others to high ethical standards; embraces a transparent, purpose-driven work culture.
• Manages pressure well, maintaining composure and clarity even in high-stakes situations.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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