Customer Service Representative – French Speaking in Porto

Há 7 dias

Porto, Porto, Portugal PerceptaLyn Tempo inteiro

Customer Service Representative – French Speaking
Location:
Porto, Portugal

Work Model:
On-site

Start Date:
8 January 2026

Working Schedule

  • Monday to Sunday – Rotative shifts

  • Shift hours:

  • 08:00 – 22:00 (Summertime)

  • 07:00 – 21:00 (Wintertime)

  • 2 days off per week (rotational)

Role Overview
We are looking for a
French-speaking Customer Service Representative
to join an international project in Porto. In this role, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a positive customer experience across multiple channels.

Key Responsibilities

  • Provide customer support via phone, email, and/or chat in French
  • Handle customer inquiries, requests, and complaints in a professional and timely manner
  • Identify customer needs and provide accurate information and solutions
  • Follow internal procedures and quality standards
  • Ensure proper documentation of customer interactions
  • Meet productivity, quality, and customer satisfaction KPIs
  • Collaborate with internal teams when escalation is required

Requirements

  • Fluent French (spoken and written)
  • Good communication and interpersonal skills
  • Customer-oriented mindset with strong problem-solving abilities
  • Ability to work in rotative shifts, including weekends
  • Basic computer skills and ability to work with multiple systems
  • Previous customer service or call center experience is a plus

Compensation & Benefits

  • Base Salary: €1,000 (paid over 14 months)
  • Health Insurance: from day one (free after 6 months)
  • Daily meal allowance: €7.23
  • Paid training
  • International and multicultural work environment
  • Career development opportunities

Accommodation – The Game Changer

  • Immediate access to a shared apartment (private room) upon arrival
  • All utilities included
  • Fixed cost of €280/month, deducted directly from your payslip
  • No deposit, agency fees, or upfront rental costs

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