Technical Customer Operations Specialist

24 minutos atrás


Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro


Type of position:

Full-time position

Key languages:

Fluent level of French

Advanced English

Sector:

Customer Service / Technical Support

About our Client:

Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?

We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider.

If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you

The Offer:

  • Provide technical support and guidance to customers via phone, email, or chat;
  • Diagnose and troubleshoot technical issues, resolving in a timely and efficient manner while maintaining a high level of customer satisfaction;
  • Escalate complex issues to the appropriate technical team members and follow up on resolutions;
  • Keep accurate records of customer interactions, including the nature of the issue, steps taken, and other relevant information;
  • Collaborate with cross-functional teams, including product development, quality assurance, and sales;
  • Provide feedback to management on customer issues, trends, and potential product improvements.

Requirements:

  • Fluency in French and excellent communication skills in English;
  • Experience within Customer Service (preferably in a call center environment);
  • Genuine care giver. Able to multi-task, proactive and good with time management;
  • Strong in phone calls, email writing;
  • Great organizational skills, time management;
  • Familiarity with Microsoft Office and Google suite tools.

Benefits:

  • Participate in training and coaching sessions to improve technical and customer service skills.
  • Salary package with performance bonuses;
  • Monthly transport and meal allowance;
  • Private health insurance;
  • Initial training, and continuous learning opportunities;
  • Hybrid work model.

The Process:

  1. Submit your application and don't forget to send an updated CV;
  2. Get a call by our Recruitment Specialist;
  3. Start your interview process;
  4. Get selected;
  5. Start your journey


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