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Customer & Technical Support

Há 4 dias

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Customer & Technical Support (DEVV / TECH)

Location

Oeiras, Portugal
On-site

Start Date

2 February 2026

About the Role

As a Customer & Technical Support Specialist, you will play a key role in delivering an outstanding support experience by resolving technical issues and strengthening customer trust in the brand. You will act as a bridge between customers and internal teams.

What Youll Do

  • Handle customer and technical inquiries via phone and email
  • Diagnose and resolve technical issues efficiently and creatively
  • Ensure high levels of customer satisfaction and service quality
  • Rebuild customer confidence through clear communication and effective solutions
  • Identify customer needs and provide tailored recommendations
  • Act as a central point of coordination within internal teams

What Youll Need

  • Native-level French (spoken and written)
  • English proficiency at B2 level – mandatory
  • Strong customer focus with confident decision-making skills
  • Excellent communication and argumentation abilities
  • Ability to solve technical issues creatively
  • Capability to build and maintain positive customer relationships
  • Basic knowledge of Windows OS and MS Office tools

Benefits

  • Opportunity to work for a leading global technology brand
  • Collaboration with industry-leading professionals
  • Stable employment with clear career progression
  • Ongoing training and leadership development opportunities
  • Health insurance from day one
  • Relocation support and accommodation options
  • Initial flight reimbursement and annual return flight (within Europe)
  • Free Portuguese language courses
  • Sports activities and organized social events
  • Modern offices with cafeteria and excellent public transport access