Customer Operations Specialist
Há 7 horas
Type of position:
Full-time position
Key languages:
Fluent level of Italian
Advanced English
Sector:
Customer Service / Technical Support
About our Client:
Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?
We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you
The Offer:
- Resolve customer issues in a professional way;
- Manage to handle large volume of calls, emails and queries;
- Identify customers needs, anticipate recommending products and offering alternatives;
- Provide feedback, create reports and recap information;
- Advice on company information and details.
Requirements:
- Fluency in Italian and excellent communication skills in English;
- Experience in customer support;
- Genuine care giver. Able to multi-task, proactive and good with time management;
- Strong in phone calls, email writing;
- Familiarity with Microsoft Office and Google suite tools.
Benefits:
- Salary package with performance bonuses;
- Monthly transport and meal allowance;
- Private health insurance;
- Initial training, and continuous learning opportunities;
- Remote or Hybrid work model.
The Process:
1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey
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