Technical Support

1 semana atrás

Braga, Braga, Portugal Cross Border Talents Tempo inteiro


Technical Support Advisor (English or Portuguese-Speaking) On-Site in Spain | A Coruña

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

  • Provide technical assistance and support to customers via phone, chat, or email.
  • Diagnose and resolve issues related to software, hardware, and cloud technologies.
  • Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
  • Deliver professional and empathetic customer service.
  • Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

  • Native or fluent English or Portuguese (B2 level or higher).
  • Education or experience in IT technologies, particularly in cloud solutions.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude with great attention to detail.

What We Offer

  • Full-time, permanent contract (39 hours per week).
  • Schedule: Monday to Friday, 9:00 to 18:00.
  • Competitive annual salary: 19,738 gross/year.
  • Relocation bonus: 500 (Flyer support).
  • Paid, comprehensive training on cutting-edge technologies.
  • Multicultural and friendly work environment.
  • Excellent work-life balance.
  • Career development and promotion opportunities within Spain and internationally.
  • Relocation assistance for candidates living outside A Coruña.

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