Customer Service Representative

Há 7 dias

Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
  • Add sales when possible in ways that suit both the company and the customer.
  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
  • Assist with general questions, product or service information, and basic technical support.
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
  • Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

  • Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service would be advantagous 
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new softwares and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER: 

  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more

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