French Speaking Customer Advisor

2 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 30 000 € - 50 000 € por ano

We are seeking a
French-Speaking Customer Advisor
to join our dynamic and international team in
Lisbon, Portugal
. This is a superb opportunity to support a leading, globally recognized
search engine project
, providing world-class customer support to French-speaking users.

No prior customer support experience is strictly required—if you have
strong communication skills
, excellent problem-solving abilities, and a passion for helping people, we will provide you with all the necessary training to launch your career successfully in this role.

If you're looking for a chance to work in an exciting multicultural environment, advance your professional skills, and benefit from a fantastic relocation package, this position is the perfect fit

Key Responsibilities

  • Provide direct
    customer support
    to French-speaking users via phone, email, and chat.
  • Assist users with queries related to the search engine's services, including troubleshooting, navigation, and privacy settings.
  • Deliver excellent customer service by deeply understanding users' concerns and offering
    clear, accurate solutions
    .
  • Educate customers on new product features and help optimize their overall search experience.
  • Collaborate closely with internal teams to escalate technical issues and ensure quick, timely resolutions.
  • Maintain a high level of
    professionalism, empathy, and problem-solving
    throughout every interaction.
  • Stay up-to-date with company products, industry trends, and updates to ensure the highest quality of support.

Requirements

  • Fluent in French
    (C1-C2 level) and
    proficient in English
    (B2 level or higher).
  • Strong communication, interpersonal, and problem-solving skills are essential.
  • Previous experience in customer support is a plus, but
    not required
    .
  • Tech-savvy with the ability to quickly learn new tools and digital platforms.
  • Must be able to work
    on-site in Lisbon
    .
  • A dedicated team player with a positive attitude and strong willingness to learn.
  • Demonstrates strong attention to detail and the ability to multitask effectively in a fast-paced environment.

What We Offer

  • Competitive salary
    with additional performance-based bonuses.
  • Relocation package
    (including flight tickets to Lisbon and comprehensive accommodation support if relocating from abroad).
  • Comprehensive
    health and life insurance
    coverage.
  • Structured career development and training programs to support your growth within the company.
  • An
    on-site work environment
    in a vibrant and multicultural office in Lisbon.
  • The chance to work directly with one of the world's leading search engine platforms.
  • A
    supportive and international team
    atmosphere.
  • Access to exclusive discounts, benefits, and perks from company partnerships.

Why Join Us?

By joining our team, you will immediately immerse yourself in a
multicultural and dynamic environment
, significantly develop your professional skills, and contribute directly to a globally recognized project. Whether you're an experienced professional or looking to start your career, we offer
training, fantastic growth opportunities, and a comprehensive relocation package
to help you succeed.

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