Player Support Specialist

Há 3 dias

Lisboa, Lisboa, Portugal Thoth AI Portugal Tempo inteiro

Thoth AI is a cutting-edge data solutions company specializing in AI training data, content moderation, and linguistic services. We collaborate with global tech leaders to improve machine learning models and enhance user experiences across digital platforms. We've recently opened our new office in Lisbon, and we're excited to grow our team in a city known for its vibrant culture and international talent.

We are looking for a passionate and dedicated Player Support Specialist fluent in Polish to join our growing team. You'll be the bridge between our company and the gaming community, helping players resolve issues, gather feedback, and enhance their overall gaming experience.

Key Responsibilities

  • Respond to players' in-game inquiries and provide effective solutions
  • Handle complaints, suggestions, and consultations with professionalism
  • Engage with players to collect feedback and improve satisfaction
  • Monitor and report game anomalies or issues
  • Collaborate with technical teams to resolve problems promptly
  • Contribute to process and content optimization

Requirements

  • Native written proficiency in Polish
  • Good spoken, written, and listening skills in  English
  • Strong communication skills with diverse audiences
  • Passion for gaming and familiarity with the gaming industry
  • Ability to work onsite in Lisbon and Rotational Shifts 24/7 (Includes Night Shifts)
  • Ability to manage multiple tasks and projects simultaneously

At Thoth AI, we foster a familiar and supportive work environment where every team member is valued and encouraged to grow.

Job Type: Full-time

Experience:

  • Game customer service: 1 year (Preferred)

Language:

  • Polish (Required)

Location:

  • Lisboa, Distrito de Lisboa (Required)

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