Application Operations Specialist
1 semana atrás
Sobre o projeto
A Experis está a recrutar para a empresa do
setor aeroportuário
, integrada num dos maiores grupos internacionais de gestão de infraestruturas de transporte, com presença global e foco na inovação, eficiência operacional e excelência tecnológica.
Para reforçar a Direção de Sistemas de Informação, procuramos um(a)
Application Operations Specialist
para integrar a área de
Enterprise Application Management Operations
, assumindo um papel fundamental na monitorização, suporte e evolução das aplicações críticas que suportam a operação da organização.
Este(a) profissional terá como missão assegurar a estabilidade, performance e melhoria contínua do portefólio aplicacional, garantindo respostas eficazes a incidentes, colaborando com equipas multidisciplinares e contribuindo para a adoção de boas práticas operacionais.
Principais responsabilidades
- Garantir a
monitorização contínua
da disponibilidade e desempenho das aplicações críticas. - Colaborar na
análise, diagnóstico e resolução de incidentes
, garantindo tempos de resposta eficazes. - Apoiar a
configuração, manutenção e atualização
das aplicações, incluindo aplicação de patches, parametrização e suporte a processos de deployment e upgrades. - Participar na
gestão de incidentes
, assegurando o registo, acompanhamento e comunicação interequipas. - Desenvolver e manter
documentação técnica e funcional
, incluindo planos e casos de teste e atualização da base de conhecimento. - Utilizar sistemas de ticketing e ferramentas de reporting para
troubleshooting
e melhoria contínua. - Propor e implementar
melhorias de performance e eficiência
, adotando boas práticas de operação. - Manter-se atualizado(a) sobre novas tecnologias e tendências relevantes para a área de operações aplicacionais.
Perfil procurado
- Licenciatura em Gestão, Sistemas de Informação, Engenharia Biomédica ou áreas similares.
- Experiência mínima de
3 anos
em suporte e operações de aplicações. - Familiaridade com
ferramentas de monitorização e diagnóstico
. - Fortes competências de
resolução de problemas
e troubleshooting. - Conhecimentos valorizados em
ITIL
ou frameworks similares de gestão de serviços. - Bons conhecimentos de
inglês
. - Competências pessoais: comunicação eficaz, pensamento crítico, relacionamento interpessoal, autonomia e foco em resultados.
Local de trabalho:
Lisboa
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