B2B Digital Advertising Support Specialist
Há 5 dias
Location:
Lisbon, Portugal (On-site)
Languages:
Brazilian Portuguese
C1 | English B2
Start Date:
15 January 2026
Contract Duration:
6 months (with potential extension)
About The Role
Are you passionate about
digital advertising, paid campaigns, and customer experience
?
This is your opportunity to join a
global technology-driven environment
, supporting advertisers who use industry-leading advertising solutions.
As a
B2B Digital Advertising Support Specialist
, you will act as a trusted partner to advertisers, helping them troubleshoot product issues, optimize their campaign experience, and fully leverage advertising tools. Youll work at the intersection of
marketing, technology, and customer success
, where your impact will be visible from day one.
Please note: Due to confidentiality requirements, the clients name cannot be disclosed.
Key Responsibilities
- Take an active role from day one in identifying initiatives to improve service quality and overall advertiser experience
- Manage and resolve end-to-end product troubleshooting and advertiser inquiries across email and chat channels
Own customer cases fully, collaborating closely with internal Product Operations and Engineering teams to resolve:
Technical issues
- Product-related questions
Generic platform inquiries
Drive Customer Satisfaction (CSAT) by ensuring high service quality throughout the full case journey
- Provide clear, proactive updates to advertisers at every touchpoint
- Ensure strict adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity
Partner with in-house technical specialists to educate advertisers on:
Product features
- Common issue types
- Best practices for advertising success
Your Profile
Were looking for candidates who combine
digital marketing expertise
with a
strong customer-first mindset
.
Mandatory Requirements:
- Proven experience in paid campaign management
- Degree in Marketing or a related field
- Hands-on experience in Digital Marketing
- Previous experience in a Contact Centre or Service Program for an Advertising Tech company
- Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals
- Excellent customer service and problem-solving skills
- Ability to work independently as well as collaboratively in a team environment
Working Schedule
Initial Schedule (first phase):
- Monday to Sunday | 07:00 – 19:00
Rotating shifts:
07:00 – 16:00
10:00 – 19:00
2 rotating days off
Future Schedule (TBC by client):
- 24/7 rotational shifts, Monday to Sunday
Compensation & Benefits
Salary Package:
- Base Salary: €920 gross/month (paid in 14 months)
- Complexity Bonus: €40.00 gross/month (paid in 11 months)
- Meal Allowance: €7.63 net per working day
Health Insurance:
- Available from Day 1 (monthly payment)
- Free after 6 months of contract
- Note: Candidates must already have or obtain NIF and NISS to enroll
Why Join?
- Work in a high-growth digital advertising environment
- Gain hands-on exposure to cutting-edge advertising products
- Build a strong international career in B2B Digital Marketing & AdTech
- Relocate to Lisbon, one of Europes most vibrant cities
If youre ready to combine your
marketing expertise
with a
customer-impact role
in digital advertising, this is the opportunity for you.
-
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