Website Solutions Clients Support

1 semana atrás

Lisboa, Lisboa, Portugal Boeva Tech Tempo inteiro

Location: Lisbon, Portugal
Language Requirements: Native or C2 French & B2 English
Training Start Dates: 8/01/26

Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, multicultural environment? Join us in Lisbon as a Customer Service Specialist for a Website Solutions project

What You'll Do:

  • Provide exceptional support to customers via various channels, ensuring a seamless and positive experience.

  • Troubleshoot technical issues related to website solutions and deliver effective solutions.

  • Act as a trusted advisor, guiding users through their queries and enhancing their satisfaction.

  • Collaborate with internal teams to escalate and resolve complex cases efficiently.

What We're Looking For:

  • Experience: At least 6 months in customer service, tech support, or a similar role (mandatory).

  • Languages: Fluency in French (C2) and English (B2).

  • A proactive problem-solver with excellent communication and interpersonal skills.

  • Ability to work on a 24/7 rotational schedule, including night shifts and two rotating days off.

What We Offer:

Competitive Compensation

  • Base Salary: 920 EUR gross/month (14 months)

  • Complexity Bonus: Up to 80 EUR /month (11 months), 880 EUR gross/year
  • Meal Allowance: 7.23 EUR /day (net), 1908,72 EUR gross/year

Benefits

  • Health insurance from Day 1 (free after 6 months of employment).

  • Opportunity to grow within a leading global organization.

Relocation Support (if applicable)

  • Accommodation: Shared apartment for up to 12 months at 280 EUR /month (deducted from your payslip, all utilities included).

Career Development

  • Comprehensive training program to set you up for success.

  • Exposure to a multicultural, fast-paced environment with potential career advancement opportunities.

Selection Process:

  1. Application Submission

  2. Profile Validation

  3. Initial Phone Call

  4. Online Assessment

  5. First Interview

  6. Client Interview (if applicable)

  7. Job Offer

  8. Welcome to the Team

Why Join Us in Lisbon?

Discover the vibrant lifestyle of Lisbon while building a rewarding career. Work with a leading company where your contributions make a real impact.

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