French-Speaking Payment Solutions Support Specialist

1 semana atrás

Odivelas, Lisboa, Portugal Cbtalents Tempo inteiro

We are seeking a highly proficient French-speaking Customer Support Specialist to join our team in Lisbon, Portugal, and manage support for our payment solutions account. This position is on-site in Lisbon, with a target start date of January 8th, 2026.

Role Overview and Key Duties

This role involves being the main point of contact for our French-speaking clientele utilizing our payment services. Your primary responsibility is to ensure an outstanding customer experience by:

  • Handling Inquiries: Responding to customer questions (both individual and business) via phone, email, and chat regarding the functionality, usage, and transaction issues related to our payment products.
  • Troubleshooting: Identifying, analyzing, and resolving malfunctions and requests, including basic technical support, account administration, and monitoring financial operations.
  • Documentation: Accurately recording all customer interactions, feedback, and resolutions in the company's Customer Relationship Management (CRM) system.
  • Compliance: Strictly adhering to company protocols and payment industry regulations, with a strong emphasis on data security.
  • Skill Development: Actively participating in training sessions to maintain expertise on new features and service updates.
  • Collaboration: Working closely with other departments (technical, sales) to quickly resolve complex cases.
Candidate Requirements
  • Essential Language Skills: Flawless and fluent command of both written and spoken French (C1/C2 level) and English (minimum C1 level).
  • Mandatory Eligibility to Work in Portugal: You must hold one of the following valid documents: EU Citizenship, a valid Residency Card (with more than one year remaining validity), or a Refugee Card.
  • Shift Availability: Must be available to work rotating shifts covering a 24/7 schedule, Monday through Sunday.
  • Soft Skills: Excellent problem-solving abilities, strong customer-centric focus, active listening skills, and attention to detail.
  • Prior Experience (A Plus): Previous experience in a call center, customer service, or financial services/payment solutions environment is beneficial, but not mandatory. Full training will be provided.
Compensation and Benefits Package
  • Salary Structure: A competitive annual gross salary of €900 x 14 months.
  • Financial Perks: Performance-based bonuses and a daily meal allowance.
  • Health Coverage: Comprehensive Health Insurance.
  • Career Path: Clear opportunities for professional growth and advancement within the company.
  • Equipment: All necessary work equipment will be provided by the company.
  • Relocation Assistance: An attractive relocation package is offered to international candidates moving to Lisbon (specific details will be discussed privately).

Are you ready to launch your career in sunny Lisbon as a Payment Solutions Support Specialist?

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