Customer Success Representative

Há 7 horas

Lisboa, Lisboa, Portugal SkillMatch Solutions Tempo inteiro


Are you passionate about helping people and building strong relationships? Do you thrive in a fast-paced environment with international exposure? If so, this Customer Success Representative role could be your perfect fit

In this role, you'll be the champion for our global brand clients, ensuring their success. You'll provide exceptional customer service, troubleshoot issues, and empower users to maximize their experience.

Here's what you'll do:

  • Become a Customer Success Hero: Be the first point of contact for world-class brands, building trust and rapport through exceptional service.
  • Problem-Solving Ninja: Help users, answer questions, and troubleshoot any issues they encounter.
  • Communication Champion: Clearly and professionally communicate in both French and English

We're looking for someone who:

  • Speaks French and English Fluently: Express yourself confidently in both written and spoken communication.
  • Customer Service Superstar: Possesses excellent communication and interpersonal skills, with a passion for building positive relationships.
  • Problem-Solving Pro: Can calmly and efficiently troubleshoot issues and find solutions for clients.
  • Tech-Savvy: Comfortable using computers and learning new software quickly.
  • Team Player: Thrives in a collaborative environment and enjoys working with others.

We offer a comprehensive package to support your success:

  • Salary & Benefits: Starting from 1,040.66 EUR gross per month (including base salary, room allowance, Christmas & holiday bonuses, plus food allowance) or 1240,67 EUR gross per month (including base salary, Christmas & holiday bonuses, plus food allowance). You'll also enjoy private health insurance, a meal card, and holiday bonuses.
  • Growth & Development: Receive a comprehensive training program (1-4 weeks) to get you up and running. Plus, ongoing learning opportunities are available.
  • Live & Work in Lisbon: Experience the vibrant culture of Lisbon, Portugal. We'll provide relocation assistance, including airport pick-up, administrative support, and even a yearly flight back home (within the EU)
  • Thrive in a Shared Living Community: Live in a fully furnished and equipped co-living apartment for at least 14 months, with all utilities covered (water, gas, electricity, cable TV, internet). Immerse yourself in the local culture, surrounded by colleagues
  • Work-Life Balance: Enjoy a 40-hour workweek (Monday-Sunday) with rotating shifts and 2 days off per week. You'll receive your schedule 4 weeks in advance for easy planning.
  • Fun & Culture: Take advantage of free Portuguese lessons, sports activities, cooking classes, and more

This is a temporary contract with the potential for renewal and permanency. A 1-month trial period applies.

Ready to launch your career and make a difference? Apply Now


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