Hotel Infante Sagres

Há 7 dias

Porto, Porto, Portugal Experimental Tempo inteiro

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As F&B Supervisor, by tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes.

Your day to day:

  1. People

  • In the absence of a Manager, conducts shift briefings to ensure hotel activities:

  • Cooperate in the development of departmental standards and procedures to promote salesmanship, quality of service and profit;

  • Promote teamwork and quality service through daily communication and coordination with other department. Coordinate VIP deliveries with appropriate departments;

  • Perform other duties as assigned.

  1. Guest Experience

  • Ensure all complaints during shift are solved and logs all in log book for further follow up;

  • Monitor standards of guest facilities and services;

  • Assist when necessary with menu and wine list creation;

  • Answer the telephone and take room service orders as per brand standards. Deliver orders as per standards;

  • Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning, etc.;

  • Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant for bar guests if applicable;

  • Set-up meetings rooms for client meetings and events;

  • Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable;

  • Alert management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction;

  • Welcome guests and respond to requests in a prompt and professional manner.

  1. Responsible Business

  • Supervise the maintenance of service equipment;

  • Maintain a clean, neat and well-organized work area;

  • Check the working condition of equipment and machinery in accordance with specifications;

  • Report to supervisor all unsafe or malfunctioning equipment, safety hazards or any other maintenance and repair needs;

  • Ensure all the HACCP procedures are in place.

  1. Financial

  • Do and control product requisitions in order to have all the correct par stocks;

  • Set up outlets including all supplies, linen and equipment. Perform pre and post shift side-work;

  • Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during and at close of shift;

  • Receive payments and process transactions according to established policies and procedures; give correct change; document voids on void balance sheet. Close checks to correct guest's room account;

  • Supervise cash handling and banking procedures;

  • Establish and instruct staff in cash security procedures;

  • Follow established script to encourage up-selling.

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