French Customer Support Agent – Automotive Digital Services

2 semanas atrás

Braga, Braga, Portugal NexyaHR Tempo inteiro

Location: Braga, Portugal

Work Model: On-site / Hybrid (depending on project wave)

Employment Type: Full-time (6-month renewable contract)

Role Overview

Join a growing international team supporting customers across Europe in the automotive digital services sector.

As a French-speaking Customer Support Agent, you'll help users navigate connected car technologies, resolve inquiries, and deliver a seamless digital experience — all while working in one of Portugal's most vibrant cities.

Main Responsibilities

  • Handle customer inquiries via phone, chat, and email in a professional and empathetic manner.

  • Provide accurate information on digital automotive products, services, and account access.

  • Troubleshoot and resolve technical or procedural issues related to digital platforms.

  • Maintain detailed records of customer interactions in the CRM system.

  • Collaborate with team members to improve processes and customer satisfaction.

  • Stay informed about new product features, service updates, and company policies.

Requirements

  • Fluent in French (C1–native level) and good English communication skills (B2 level minimum).

  • Completion of secondary education (minimum 12th grade).

  • Previous experience in customer service, helpdesk, or digital support is an advantage.

  • Strong problem-solving ability and attention to detail.

  • Interest in the automotive and technology industries.

  • Good command of digital tools and CRM systems.

  • Eligible to work legally in Portugal (valid residence/work permit).

  • Clean criminal record required for onboarding.

What's Offered

  • Private health insurance: active from day one (free after 6 months)

  • Paid initial training (3–4 weeks, Monday to Friday, 9:00–18:00)

  • 22 days of paid annual leave + public holidays

  • Opportunity for contract renewal based on performance

  • International, multicultural work environment with career mobility options

Work Schedule

  • Rotational shifts between 07:00 and 19:00, Monday to Sunday.

  • Two consecutive days off per week (rotational).

Why Join

This is your chance to combine your passion for technology, languages, and customer experience in a role that drives real impact.

You'll gain professional growth in a structured yet dynamic environment, while living in Braga — a historic city with modern energy and excellent quality of life.


 

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