Senior Agent

Há 3 dias

Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

Estamos a recrutar um Senior Agent de Contact Center para coordenar e gerir uma equipa especializada no atendimento ao cliente de uma multinacional do sector de aparelhos electrónicos e eletrodomésticos.Funções Principais:Coordenação e gestão de uma equipa dedicada ao atendimento ao cliente juntamente com o team leader;Apoio ao cliente, especialmente escalações;Garantir o cumprimento dos objetivos e a excelência no serviço prestado;Análise e partilha de dados operacionais para melhoria contínua.Requisitos:3 anos de experiência na função de Senior Agent em atendimento ao cliente;Português (nativo); Espanhol (C1) e Inglês (B2);Diploma ou licenciatura;Competências Valorizadas:Excelente capacidade de liderança;Forte capacidade de comunicação e escuta;Boa gestão do stress;Capacidade de resolução de problemas;Excelentes capacidades de análise e partilha de dados.O que oferecemos:Contrato direto com cliente da Gi Group;Percurso formativo inicial, com formação presencial em Espanha (cerca de 5 dias);Atualização constante e possibilidade de crescimento profissional dentro das equipas;Ambiente de trabalho dinâmico e colaborativo;Vencimento base + Subsídio de Alimentação;Horário: Full-time.Candidata-te jáOs candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em > Política de Privacidade CandidatosParte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em > Compromisso Social" GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.

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