Senior B2B Travel Agent

Há 5 dias

Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit French speaking Senior B2B Travel Agent to join their team in Portugal. 

Position: Senior Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion) 

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

  • Assist travelers with best-in-class personalized support
  • Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
  • Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
  • Build meaningful relationships across global teams
  • Provide feedback to product and engineering team necessary for product improvement
  • Meet and exceed KPIs. 

REQUIREMENTS:

  • Native/fluent in French, both oral and written. Fluent in English (B2 or higher) 
  • Previous working experience in a customer service roles, ideally covering travel and hotel segments 
  • Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
  • Metrics driven as an indicator and motivator of success
  • A skilled communicator who enjoys creating personalized verbal and written communication
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up
  • Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
  • Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
  • Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules. 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Generous medical plans, dental, and vision benefits with premiums
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • And many others

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