Content Moderation Social Media

Há 7 dias

Porto, Porto, Portugal Nordic Talent Hub Tempo inteiro

As a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. What you will do in this role

  • From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;

  • Review, audit and moderate contents from the end customer and copyright;

  • Take an active role in reviewing user behavior as well as ensuring the rules of the Social Media areas;

  • Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;

  • Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;

  • Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.

Your qualifications

  • Are fluent, verbal and written in German (C1)

  • Are fluent, verbal and written in English (B2)

  • Have at least 6 months of relevant experience in related fields

  • Have strong customer service skills

  • Have tolerance for repetitive work in a fast-paced, high production work environment

  • Have the ability to work as a team member, as well as independently

  • Have the ability to multitask, possess critical reasoning skills and communicate effectively

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)

  • Competitive salary and performance bonus

  • Welcome Bonus

  • Central location in Porto, Portugal

  • Bring-a-friend (referral) bonus opportunities

  • Full paid training on the company and the project you'll be working on
    • Career development programs

Job Type: Full-time

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