Sales Support Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThis role supports the Pelco and Avigilon international sales team in the roll-out of KPIs, tools and programs to support salesforce effectiveness. Activities include intelligence reporting, sales KPIs, forecasting process, sales activity tracking and reporting, sales marketing actions processing and tracking, lead generation coordination, sales administration, review and report sales capital expenditures.
Job Description

This role supports the Pelco and Avigilon international sales team in the roll-out of KPIs, tools and programs to support salesforce effectiveness. Activities include intelligence reporting, sales KPIs, forecasting process, sales activity tracking and reporting, sales marketing actions processing and tracking, lead generation coordination, sales administration, review and report sales capital expenditures.  

The position will also provide the sales leadership team with the relevant dashboard to monitor the sales activity and performance. This role will need to be instrumental in gathering and supporting key performance metrics and developing teamwork in an effort to improve customer satisfaction. The Sales Support Specialist - Europe will need to work closely with other departments to provide communication of current processes and value added information. 

Responsibilities:

As a Sales Support Specialist you will be responsible for but not limited to the following:

• Consolidate and track periodically sales key performance indicators for reporting purposes. This includes new business, pipeline health, orders, revenues, margin performance, etc…

• Track and consolidate the weekly, monthly and Quarterly forecast process, including details on key orders, opportunities status, stock availability, credit issues, and lead times. 

• Screen and consolidate weekly sales activity; such as weekly visits, mix of End Users/partners, pipeline creation. 

• Monitor the integrity of , report disruptions and propose actions to address gaps. 

• Collect, market, track and follow up with actions demands, and direct them, as per the rules in place, towards International Sales VP if less than 2k USD and to Marketing team when greater than 2K USD. 

• Maintain and manage an accurate list that is continuously updated with the details, equipment and locations of the International Sales team. 

Basic Requirements

Requirements:

• Bachelor's Degree is highly desired

• A minimum of 2 years of related experience in sales support, deal registration, regional partner/channel programs, channel operations, deal desk or related sales role(s)

• Knowledge of channel/partner sales and account management principles and practices as applied in a Technology/SaaS environment

• Previous experience in Sales or Sales Support 

• Ability to support the business in different time zones.

• Excellent verbal and written communication skills in English and Portuguese.

• Understanding of sales process deal registration at technology, software or services company

• Excellent reporting skills and analytical rigor - proficient in Excel, Salesforce, Tableau knowledge is valued. 

• Ability to handle multiple projects in a fast-paced environment while paying excellent attention to detail 

• Strong verbal and written communication skills

• Excellent organizational skills

• Problem-solving and dispute-resolution abilities

• Can do attitude and strong time management skills

We offer:

• Competitive salary and bonus schemes

• 25 days holiday entitlement + bank holidays  

• Attractive defined contribution pension scheme

• Private medical insurance 

• Employee stock purchase plan

• Flexible working options 

• Life assurance  

• Enhanced maternity and paternity pay

• Career development support and wide ranging learning opportunities

• Employee health and wellbeing support EAP, wellbeing guidance etc

• Corporate social responsibility initiatives including support for volunteering days

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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