Customer Support

Há 7 horas

Porto, Porto, Portugal JUJUR Tempo inteiro
Position: Customer SupportLocation: Porto, Portugal Employment type: Full-time (6 month contract) with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES:

  • Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.

  • Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.

  • Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.

  • Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.

  • Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.

  • Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS:

  • Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2 level)

  • Experience in paid campaign management is mandatory.

  • Degree in Marketing or a related field.

  • Background in Digital Marketing.

  • Experience in a Contact Centre or service environment within the Ad Tech industry.

  • Strong familiarity with social media platforms and a basic understanding of digital advertising.

  • Excellent customer service skills.

  • Ability to work effectively both independently and as part of a team.

BENEFITS:

  • Working schedule: Monday - Sunday, 24/7 rotating shifts

  • Modern office in a city center with open spaces, easy to access with public transportation

  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

  • Support from colleagues with coaching and mentoring opportunities

  • Health and Wellbeing initiatives

  • Monthly meal allowance and much more.

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