Operations Customer Expert

1 dia atrás

Lisboa, Lisboa, Portugal FH Collective Academy Tempo inteiro


Location: Lisbon, Portugal

Contract: Full-time

Start Date: 16 October 2025

We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.

Your Responsibilities

  • Handle customer queries via phone, chat, and email with empathy and efficiency

  • Provide first-contact resolution wherever possible

  • Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations

  • Identify and assist vulnerable customers, escalating where necessary

  • Document all interactions accurately in CRM systems

  • Share feedback to improve training, processes, and customer experience

Mandatory Requirements

  • C1/C2 English

  • Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland

  • At least 1 year of professional BFSI experience in Ireland

(Applications not meeting these requirements cannot be considered)

What Were Looking For

  • Strong communication and empathy skills

  • Confidence in decision-making, especially on complex cases

  • Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)

  • Team player with resilience and problem-solving skills

Compensation & Benefits
  • Without apartment: 2,012 gross/month + up to 300 performance bonus
  • With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus

Relocation Package:

  • Company-provided apartment (utilities & cleaning included) OR housing allowance

  • One-time relocation payment after probation

  • Travel expenses to home country once per year

    Full legal & administrative support (NIF, social security, housing, etc.)

Other Perks:

  • Private health & dental insurance (after contract signature)

  • Career development & internal mobility opportunities

  • Social, cultural, and sports activities in Lisbon

  • Language courses & e-learning

If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector


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