Technical Customer Support

2 semanas atrás

Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Technical Customer Support Representative to join their team in Lisbon.

Position: Technical Customer Support Representative

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

  • Communicate with clients through various channels including phone, email, chat, and messaging platforms.
  • Assist with general inquiries, product information, and basic technical support.
  • Ensure messaging aligns with organizational tone and communication standards across all interactions.
  • Refer complex issues to appropriate internal teams or higher-level support.
  • Work collaboratively with technical staff to address and resolve service requests.
  • Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS:

  • Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new softwares and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more

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