Technical Support Intern

2 semanas atrás

Lisboa, Lisboa, Portugal Codacy Tempo inteiro
Your mission

We are looking for a Technical Support Intern who will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues.

Codacy users reach out to the Support team for all general and product-related questions. You will help troubleshoot and solve technical issues while ensuring that the team drives smooth adoption of Codacy.

What will be your day-to-day?

  • Replicate, troubleshoot, and solve technical issues together with customer-facing teams;

  • Debug our product, identify issues in our codebase, and solve them with the support of our engineering team;

  • Escalate issues to product and engineering teams, and collaborate in triaging and prioritizing new features;

  • Identify recurring technical issues and contribute to improvements in internal and customer-facing documentation;

  • Help team members stay up to date on product knowledge and answer their technical questions;

  • Suggest and implement process improvements to enhance the support workflow.

Your profile

Requirements:

  • Eligible for IEFP Internship (Estágios +Talento);

  • Bachelor's degree;

  • Availability for at least 6 months.

What skills are needed? 

  • Ability to debug, triage, and solve technical issues while documenting all steps along the way;

  • Understanding of at least one Object-Oriented Programming language, with the ability to debug code;

  • Experience with Git;

  • Understanding of JavaScript, Python, Scala, Go, and SQL is a plus;

  • Familiarity with Unix command line is desirable;

  • Strong communication skills, with the ability to explain complex technical topics clearly and simply in spoken and written English;

  • Ability to maintain clear, concise, and positive communication for all cases, including timely follow-ups with team members and engineers;

  • Understanding of development and deployment workflows;

  • Willingness to learn;

  • Creative thinking and problem-solving;

  • Ability to assist in creating documentation and training materials for external and internal support content.

Why us?

  • Gain hands-on experience across various functions;

  • Work in a supportive and collaborative team;

  • Enjoy a friendly and welcoming company culture.

While we are a remote-first organisation, this role does require time in our Lisbon office

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