Technical Support
2 semanas atrás
Technical Support Advisor (English or Portuguese-Speaking) On-Site in Spain | A Coruña
Are you passionate about technology and ready to grow your career in the IT and software industry?
We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.
If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.
Responsibilities
- Provide technical assistance and support to customers via phone, chat, or email.
- Diagnose and resolve issues related to software, hardware, and cloud technologies.
- Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
- Deliver professional and empathetic customer service.
- Apply analytical thinking and problem-solving skills to handle complex situations effectively.
Requirements
- Native or fluent English or Portuguese (B2 level or higher).
- Education or experience in IT technologies, particularly in cloud solutions.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused attitude with great attention to detail.
What We Offer
- Full-time, permanent contract (39 hours per week).
- Schedule: Monday to Friday, 9:00 to 18:00.
- Competitive annual salary: 19,738 gross/year.
- Relocation bonus: 500
- Paid, comprehensive training on cutting-edge technologies.
- Multicultural and friendly work environment.
- Excellent work-life balance.
- Career development and promotion opportunities within Spain and internationally.
- Relocation assistance for candidates living outside A Coruña.
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