Customer Support Representative Portuguese/English And Additional Language
2 semanas atrás
Within your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities - Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)- Replying to customer escalations and helping guide customers through the correct processes at OVHCloud - Keeping customers updated about the status of their opened requests and the resolution for the same - Offering after-sale support - order tracking and payment follow up when needed - Participating in different missions with the team, helping support customer loyalty programs - Understanding and being a part of the promotion of the OVHCloud brand to current and future customers - Promote a strong, trustworthy image of OVHCloud's customer support experience - This position will require shift work on weekends and/or nights - A hybrid option will be available for shifts (homeoffice) Your future impact In 6 months - becoming independent in recognizing and troubleshooting most standard issues brought by customers - understanding the company product portfolio and related customer needs And in 1 year - providing nuanced and complex resolutions to our customers - start developing technical skills in our dedicated training programs Skills required : Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third language is required (French, Spanish, Italian or German) . Great communication skills Time management and prioritization are your forte Customer centred You like to help and having a positive impact on people you offer support to Having the opportunity to work in an international environment is important to you
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Lisbon, Portugal OVHcloud Tempo inteiroWithin your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities - Responding to customer requests about account administration,...
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Lisbon metropolitan area, Portugal OVHcloud Tempo inteiroWithin your #OneTeam- you will work in an IT company – a leading European cloud and hosting provider with a global presence- you will learn about our services- you will develop your soft skills- you will learn to look for and provide solutions to customersYour main responsibilities•Responding to customer requests about account administration, billing and...
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Lisbon metropolitan area, Portugal OVHcloud Tempo inteiroWithin your #OneTeam- you will work in an IT company – a leading European cloud and hosting provider with a global presence- you will learn about our services- you will develop your soft skills- you will learn to look for and provide solutions to customersYour main responsibilities•Responding to customer requests about account administration, billing and...
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Lisbon Metropolitan Area, Portugal OVHcloud Tempo inteiroWithin your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities •Responding to customer requests about account administration,...
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Portuguese and English customer support advisor
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Summary: We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests....
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Lisbon, Portugal Cross Border Talents Tempo inteiroJob Summary: We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests....
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Lisbon, Portugal OVHcloud Tempo inteiroWithin your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities - Responding to customer requests about
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Lisbon, Portugal OVHcloud Tempo inteiroWithin your #One Team - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities •Responding to customer requests about
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Lisbon, Portugal OVHcloud Tempo inteiroWithin your #One Team - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities - Responding to customer requests about
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Lisbon, Portugal OVHcloud Tempo inteiroWithin your #OneTeam- you will work in an IT company – a leading European cloud and hosting provider with a global presence- you will learn about our services- you will develop your soft skills- you will learn to look for and provide solutions to customersYour main responsibilities - Responding to customer requests about account administration, billing and...
