Portuguese and English customer support advisor
Há 5 dias
Job Summary: We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests. Responsibilities: Respond to customer inquiries via email, live chat, and phone in Portuguese and English. Provide accurate, valid, and complete information by using the right methods and tools. Handle product/service questions, order inquiries, returns, billing, and technical issues. Resolve customer complaints with professionalism and patience. Document customer interactions and maintain records in the support system (CRM). Escalate complex issues to the appropriate internal departments when necessary. Collaborate with other team members to improve processes and customer satisfaction. Stay updated on product knowledge, company policies, and customer support best practices. Requirements: Fluency in Portuguese EU native and strong B2 in English. Proven customer support experience or experience in a client-facing role. Strong communication and problem-solving skills. Empathy, patience, and the ability to stay calm under pressure. Comfortable working in a fast-paced environment. What We Offer: Competitive salary and performance bonuses. Remote work flexibility or relocation support if on-site. Paid training and development programs. Supportive, multicultural work environment. Opportunities for career growth and internal mobility.
-
Portuguese and English customer support advisor
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Summary: We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests....
-
Portuguese customer support advisor
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Summary: We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests....
-
English Customer Support Advisor
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Overview: We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our English-speaking customers via email, chat, phone, and/or social media. You will act as the first point of contact, helping to resolve issues...
-
Portuguese Customer Advisor in Lisbon
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroTake Your Customer Service Career to the Next Level! We’re seeking a proactive and customer-oriented Customer Advisor to join our dynamic, high-energy team. If you excel in fast-paced environments, adapt quickly, and love creating meaningful interactions, this opportunity could be your perfect fit. Role Overview: As a Customer Advisor, you’ll serve as...
-
French and English Speaking Customer Advisor
1 semana atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAre you fluent in French and English and passionate about delivering exceptional customer service? Are you ready to start or further your career in one of Europes most vibrant and dynamic cities? If so, we have the perfect opportunity for you! We are seeking a French and English-Speaking Customer Advisor to join our team in Portugal, working on an exciting...
-
Bilingual French and English Customer Support
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroYour RoleAs a French and English-Speaking Customer Advisor, you will be the first point of contact for our customers, providing them with personalized assistance, solutions, and guidance regarding their insurance needs. Your responsibilities will include:Responding to customer inquiries via phone, email, or chat in a friendly and professional...
-
Lisbon, Portugal OVHcloud Tempo inteiroWithin your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities - Responding to customer requests about account administration,...
-
Lisbon, Portugal OVHcloud Tempo inteiroWithin your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities - Responding to customer requests about account administration,...
-
Lisbon metropolitan area, Portugal OVHcloud Tempo inteiroWithin your #OneTeam- you will work in an IT company – a leading European cloud and hosting provider with a global presence- you will learn about our services- you will develop your soft skills- you will learn to look for and provide solutions to customersYour main responsibilities•Responding to customer requests about account administration, billing and...
-
Lisbon metropolitan area, Portugal OVHcloud Tempo inteiroWithin your #OneTeam- you will work in an IT company – a leading European cloud and hosting provider with a global presence- you will learn about our services- you will develop your soft skills- you will learn to look for and provide solutions to customersYour main responsibilities•Responding to customer requests about account administration, billing and...
