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Customer Support
8 minutos atrás
Customer Support Specialist | Remote in PortugalAre you fluent in German and English? Are you looking for a career path with real growth potential? If you are ready to bring your talent to a global stage, we have the perfect challenge for you.We are currently recruiting for one of Switzerland's largest telecommunications companies. This is your chance to join a high-performing team and represent a premium brand from the comfort of your home.Your Responsibilities:Ensure high solution rates and top-tier customer satisfaction through expert product knowledge.Handle customer inquiries primarily via telephone with a professional and helpful demeanor.Focus on long-term customer retention through high-quality service.Oversee account changes, invoicing, collections, and complaint resolution.What You Bring to the Team:Excellent communication skills in both German (C1/C2) and English (B2/C1).A solution-oriented approach to every customer interaction.Basic knowledge and experience in a contact center environment.A strong commitment to a long-term project.Good PC skills and the ability to navigate multiple systems.What's in it for You?We offer a highly competitive package designed to reward your expertise:Financial Package:Base Salary: €920/month gross (paid 14x per year).Language Allowances: €350 (German) + €150 (English) (paid 13x per year).Performance Bonus: Up to €360/month (paid 12x per year).Assiduity Allowance: €110/month.Benefits & Perks:Meal Allowance: €10.20/day worked (net).Flex Work Allowance: €60/month.Health Insurance: Provided from the 3rd month of employment.Relocation Support: Bonus up to €70 + accommodation assistance.Work-Life Balance:Fully Remote within Portugal (with only 1 day at the office in Lisbon or Porto every six weeks).Paid Training: Comprehensive 1-month training (8 AM – 4 PM).Ready to start your journey? Apply todayRandstad's mission is to be the most equitable and specialized talent company in the world. We welcome applicants from all backgrounds and are committed to an inclusive recruitment process. If you require any adjustments to make your application or interview more comfortable, please let our consultants know.
