ServiceNow Support Analyst | Lisboa

2 semanas atrás

Lisbon metropolitan area, Portugal Decskill Tempo inteiro

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:• DECSKILL TALENT: We believe that our people are key to our success through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term values.At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.We are looking for an ServiceNow Support Analyst for a project in Lisbon.Responsibilities:Providing global level 1 (SPM) and 2 support (mainly ITSM) for Silva products, a Service Management tool based on ServiceNow technology.Resolving incidents;Managing RITMs;Maintaining the Silva Service Catalogue;Delivering training and managing data change projects.Requirements:Expertise on Senior Technical Expert service - Silva Officer (3/5 years);Expertise of ServiceNow;ITIL V4;IPCR Management processes;English fluent.Context: Senior Technical Expert service - Silva Officer - supporting with ServiceNow SPM.If you're interested in this job please send your CV to catia.carvalho@decskill.com, with the reference "CC/SSA".Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

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