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Our MissionAt Ivy Partners, we are a consulting firm based in Switzerland that assists businesses with their strategic, technological, and organizational challenges.We are committed to providing our team members with a career that promotes both personal and professional development. We support them in their skills enhancement and offer real prospects for advancement.As a Support IT Analyst at Ivy Partners, you will be engaged in:- Resolving incidents and managing Requests for IT service Management (RITMs);- Maintaining the Silva Service Catalogue;- Delivering training and managing data change projects related to Silva, a Service Management tool based on ServiceNow technology;- Providing global level 1 support for SPM and level 2 support mainly for ITSM.About YouYou are our ideal candidate if:- You have experience as a Senior Technical Expert for Silva Officer (3-5 years);- You are proficient with ServiceNow technology;- You are well-versed in ITIL V4 practices;- You have experience with IPCR Management processes;- You are comfortable working in an English-speaking environment.Why Join Ivy Partners?- Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.- Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.- Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.- Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.