Technical Consulting Engineer
4 semanas atrás
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.
Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.
Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — redefining the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.
What you’ll do…
Be the face of support—and are key to our customer success and happiness. Confirm issues are received, recorded and repaired or flagged for the right team in a rapid, efficient manner. Along with your technical skills, you will work with various teammates at Duo to build long-lasting relationships with our customers and deliver experiences unique to our industry. You’ll help make Duo better not just for our customers, but for Duo as a whole. Act as a primary support contact to identify and resolve technical issues Facilitate customer communication via phone, chat and email Build groundbreaking customer service experiences, creating more promoters and champions of Duo Record & maintainaccurate, timely details of issues and activity in a request tracking system Contribute to customer-facing and internal documentation used for self-support Develop recommendations for product improvement based on support issues and customer feedbackSkills you have…
2 to 3 years of demonstrated ability in a customer-facing product support role Fundamental or methodical problem solver Strong network troubleshooting background Understanding of principle web technologies [DNS, HTTP(s), etc.] Windows OS administration experience [Active Directory] Cross-platform OS knowledge [Linux, Mac OS X, Windows] Cross-platform mobile device knowledge [iOS/Android/Windows Phone] Strategic, energetic, concise, patient and customer-centric Loves to translate “customer-speak” to “developer-speak” and vice-versa Follows through. Takes the initiative to own issues until resolution Unbridled appetite for constant learning Documents & shares knowledge to improve team performance and customer self-service Multi-tasks and handles stress with ease, without getting flustered Knows when to bring up an issue or ask for help Welcomes & adapts to change in a swiftly paced workplaceNice to Haves
Bachelor’s Degree [Computer Science, Information Systems or related] Network security or information assurance background Experience supporting a high-availability SaaS environment Familiar with network infrastructure technologies [Cisco, Citrix, Juniper, VMware, etc.] Previous experience with customer support or helpdesk ticketing tools Basic scripting skills [BASH, Python, etc.] Back-end web development experience/troubleshooting is a plus Certifications are cool, too Experience in retail or similar customer-facing roles Fluency in Spanish and/or FrenchYou should apply if you…
Care about contributing to an amazing work culture and environment Are comfortable with the fast-paced, mercurial nature of a tech startup Prefer trying and failing to getting it flawless the first time Are passionate about service & creating long-term customer relationships Have impeccable communication - both verbal and written Are flexible to potentially work a 4-day workweek including one weekend dayThis job may not be for you if...
Working for a company in hyper-growth, where change is a constant, isn’t something you are ready to embrace If you prefer to work on your own (we're a team that pushes each other and learns together)Does this sound like it was written for you? Excellent Please apply and let’s explore this together.
Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.
And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
-
Technical Consulting Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiroTechnical Consulting Engineer Duo Security AI or Artificial Intelligence, Networking, Security Job Id Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi factor authentication delivered through the cloud. Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make...
-
Consulting Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro#WeAreCisco and we're so happy you're thinking of joining us. Follow us on social media (@WeAreCisco) to learn more about what employees say about why we love where we work or check out Cisco on Glassdoor for the latest reviews.What is the New Horizon Program?If you participate in the New Horizon program, you will learn about Cisco technologies and how to be...
-
Technical Consulting Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroStart date: September 2024 Location: Lisbon, Portugal (the program will be delivered following our hybrid work approach with some office presence: 2-3 days per week on average) Imagine having an opportunity to developnot just in one specific area, but being granted access to an entire portfolio of roles , skills and expertise relevant to you as a...
-
Technical Consulting Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiroTechnical Consulting Engineer - Duo SecurityAI or Artificial Intelligence, Networking, SecurityJob Id1421046Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to...
-
Technical Consulting Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroDuo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and...
-
Technical Consulting Engineer
Há 1 mês
Oeiras, Portugal Cisco Tempo inteiroStart date: September 2024 Location: Lisbon, Portugal (the program will be delivered following our hybrid work approach with some office presence: 2-3 days per week on average) Imagine having an opportunity to developnot just in one specific area, but being granted access to an entire portfolio of roles , skills and expertise relevant to you as a...
-
Technical Consulting Engineer
4 semanas atrás
Oeiras, Portugal Cisco Tempo inteiroStart date: September 2024 Location: Lisbon, Portugal (the program will be delivered following our hybrid work approach with some office presence: 2-3 days per week on average) Imagine having an opportunity to developnot just in one specific area, but being granted access to an entire portfolio of roles , skills and expertise relevant to you as a...
-
Technical Consulting Engineer
Há 1 mês
Oeiras, Portugal Cisco Tempo inteiroPlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. What you’ll Do Provide top level technical support for router and switch architecture (both hardware and...
-
Technical Consulting Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroDuo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside...
-
Technical Consulting Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiroLocation:Oeiras, Portugal Area of Interest Customer Experience Job Type Early in Career Cloud and Data Center, Internet of Everything, Networking, Security, Service Provider, Webex (Collaboration), Wireless, Mobility Job Id Start date:September 2024Location:Lisbon, Portugal (the program will be delivered following our hybrid work approach with some office...
-
System Administrator for The Technical Capability
3 semanas atrás
Oeiras, Portugal Enterpryze Consulting Ltd. Tempo inteiro**System Administrator for the Technical Capability and Support Section - **Working Location**:Oeiras, Portugal** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Experience in: ü Microsoft computer network architecture and maintenance ü...
-
System Administrator for The Technical Capability
1 semana atrás
Oeiras, Lisboa, Portugal Enterpryze Consulting Ltd. Tempo inteiro**System Administrator for the Technical Capability and Support Section- Working Location:Oeiras, Portugal**- Security Clearance: NATO Secret**- Language:High proficiency level in English language**EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: Experience in:ü Microsoft computer network architecture and maintenanceü creating technical...
-
Junior Platform Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Dellent Consulting Tempo inteiroWith us, you can work directly on a project focused on the development and implementation of advanced toll and mobility solutions with a strong national and international presence. Here you will get in touch with end-to-end billing systems, MaaS platforms, traffic management and other mobility solutions.We are hiring a Junior Platform Engineer (DevOps) for...
-
Junior Platform Engineer
1 semana atrás
Oeiras, Lisboa, Portugal Dellent Consulting Tempo inteiroWith us, you can work directly on a project focused on the development and implementation of advanced toll and mobility solutions with a strong national and international presence. Here you will get in touch with end-to-end billing systems, MaaS platforms, traffic management and other mobility solutions. We are hiring a Junior Platform Engineer (DevOps) for...
-
Tac Security Manager
3 semanas atrás
Oeiras, Portugal Cisco Systems Tempo inteiroIt's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...
-
Technical Customer Support Represenative
2 semanas atrás
Oeiras, Portugal DKR Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish speaking Technical Customer Support Represenative for their Lisbon office.Position: Technical Customer Support RepresenativeLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.**DUTIES AND RESPONSIBILITIES**:Assist...
-
System to Platform
1 semana atrás
Oeiras, Lisboa, Portugal QSR Consulting Tempo inteiroOur client has a strong ability to design, develop and deploy systems and services efficiently in theDefense, Security (Critical Information Systems, Critical Infrastructure, and Banks), and Transportmarkets. Delivers innovative solutions that enhance its customer's critical systems security, on land,sea, air, space, and cyberspace, through a technical team...
-
TAC Security Manager
4 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroIt's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...
-
TAC Security Manager
2 meses atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroIt's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...
-
Security -technical Solutions Specialist
1 semana atrás
Oeiras, Lisboa, Portugal Cisco Systems Tempo inteiroWhy You'll Love Working With UsWe change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing...
