Technical Customer Support Represenative
6 meses atrás
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish speaking Technical Customer Support Represenative for their Lisbon office.Position: Technical Customer Support RepresenativeLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.**DUTIES AND RESPONSIBILITIES**:Assist enterprise customers, partners and engineers, using various channels
Respond to customers queries in timely and efficient manner
Identify the customer issue(s) & potential level of support by gathering relevant information
Conduct thorough research to investigate problems, with the option to collaborate with other teams
Escalate the issues to management when appropriate, acting as a customer advocate, and keeping customers informed
Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed
Ensure that each support request you handle adheres to client’s Service Level Agreement (SLA), while achieving the highest customer satisfaction by managing expectations and delivering on ccommitments
Document your technical work and research in a comprehensive manner
Proactively address customer satisfaction concerns before they escalate into problems.
**REQUIREMENTS**:
Native/fluent in Polish, both verbal and written. Fluent in English (at least B2 level)
Strong knowledge of Office 365 in an Enterprise environment - particularly, Exchange Online
Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell
Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
Experience reading network captures/analysis
Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
Resourceful personality that can adapt and remain calm in all situations
Ability to work independently, while being team player at the same time
Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 06 PM (40 hours a week).
**BENEFITS**:Excellent remuneration package based on experience, skills and performance
Private health insurance after contract signature
Relocation support with possibility of using subsidized company accommodation
Discretionary bonus based on KPIs
A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.
**Department**Customer Support**Locations**Lisbon
**Job Types**: Contract, Full-time
Pay: From 1,000.00€ per month
Ability to commute/relocate:
- Oeiras, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (required)
-
Technical Support Engineer
2 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroCisco Job DescriptionAt Cisco, we're committed to simplifying security for everyone. As a Technical Consulting Engineer, you'll be the face of our support team, ensuring our customers receive exceptional service and solutions that meet their needs.About the RoleWe're looking for a skilled professional with 2-3 years of experience in customer-facing product...
-
Technical Support Specialist for Data Center Solutions
4 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team, providing expert-level support for Data Center technologies. In this role, you will be responsible for troubleshooting and resolving complex technical issues, working closely with our global customers and internal teams.
-
Network Support Specialist
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob Summary We are seeking a highly skilled Network Support Specialist to join our team at Cisco. As a key member of our Data Center Services Support team, you will provide second/third level technical support for Data Center technologies. Your expertise will be utilized to troubleshoot complex issues and provide solutions to customers worldwide. Key...
-
Technical Solutions Architect
4 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob Role: Technical Consulting EngineerCisco is seeking a skilled Technical Consulting Engineer to join our team. As a key member of our Technical Assistance Center, you will provide top-level technical support for our customers and partners.Responsibilities:Provide technical support for router and switch architecture, including hardware and software...
-
Technical Consulting Engineer
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob SummaryCisco is seeking a highly skilled Technical Consulting Engineer to join our Technical Assistance Center (TAC) team. As a Technical Consulting Engineer, you will provide top-level technical support for router and switch architecture to Cisco customers, partners, and account teams.Key ResponsibilitiesProvide technical support for router and switch...
-
Technical Consulting Engineer
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout the RoleCisco is seeking a skilled Technical Consulting Engineer to join our team. As a Technical Consulting Engineer, you will be the face of support for our customers, working closely with various teams to build long-lasting relationships and deliver exceptional experiences.Key ResponsibilitiesConfirm issues are received, recorded, and repaired or...
-
Technical Consulting Engineer
4 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob SummaryCisco is seeking a skilled Technical Consulting Engineer to join our team. As a Technical Consulting Engineer, you will be the face of support and play a key role in our customer success and happiness.Key ResponsibilitiesConfirm issues are received, recorded, and repaired or flagged for the right team in a rapid and efficient manner.Work with...
-
Network Support Specialist
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob SummaryWe are seeking a highly skilled Network Support Engineer to join our team at Cisco. As a key member of our Technical Services group, you will provide top-level technical support for Cisco Data Center products to our customers, partners, and account teams.Key ResponsibilitiesProvide technical support via phone, email, and WebEx to customers,...
-
Technical Help Desk Support
2 meses atrás
Oeiras, Portugal Vector Synergy Tempo inteiro**Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: RFQ 2024-0226 / Oeiras **Skills, knowledge, experience required**: - Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems; - Ability to work independently and manage multiple tasks simultaneously; - Demonstrated...
-
Technical Consulting Engineer
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob DescriptionAbout the RoleWe are seeking an experienced Technical Consulting Engineer to join our Cisco CX Centers team. As a Technical Consulting Engineer, you will work with our customers and internal stakeholders to resolve complex technical issues and provide expert-level support.Key ResponsibilitiesActively assist other Technical Consulting Engineers...
-
Technical Help Desk Support
Há 1 mês
Oeiras, Portugal Spektrum Tempo inteiroSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Technical Account Manager Thousandeyes Portgual
4 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**About ThousandEyes (part of Cisco)** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Technical Account Manager I Thousandeyes
3 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**About ThousandEyes (part of Cisco)**: The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Technical Account Manager I Thousandeyes
5 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens** About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not...
-
Customer Support Advisor
6 meses atrás
Oeiras, Portugal GIGROUP Tempo inteiroWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...
-
Network Support Engineer
6 meses atrás
Oeiras, Portugal Cisco Tempo inteiroPlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. What will you do Provides second/third level technical support for Data Center technologies Sophisticated...
-
Technical Consulting Engineer
4 semanas atrás
Oeiras, Portugal Cisco Tempo inteiroThis Technical Consulting Engineer position offers hybrid working but you must be based in Portugal. No travel is required but it is preferable for the Lisbon office to be in reach, but not essential. The Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to...
-
Advanced Data Center Support Specialist
2 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout CiscoCisco is a leading provider of networking equipment and software. We enable service providers, enterprises, and governments to create value for their customers and transform their organizations.Job SummaryThis position offers an estimated annual salary range of $120,000 - $180,000 depending on location and experience.Job DescriptionWe are seeking...
-
Technical Consulting Engineer
3 meses atrás
Oeiras, Portugal Cisco Tempo inteiroThis Technical Consulting Engineer position offers hybrid working but you must be based in Portugal. No travel is required but it is preferable for the Lisbon office to be in reach, but not essential. Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver...
-
Technical Consulting Engineer
6 meses atrás
Oeiras, Portugal Cisco Tempo inteiroPlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. What you’ll Do Provide top level technical support for router and switch architecture (both hardware and...