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Network Support Specialist
Há 1 mês
We are seeking a highly skilled Network Support Specialist to join our team at Cisco. As a key member of our Data Center Services Support team, you will provide second/third level technical support for Data Center technologies. Your expertise will be utilized to troubleshoot complex issues and provide solutions to customers worldwide.
Key Responsibilities
Provides second/third level technical support for Data Center technologies
Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity
Acts as a technical specialist and provides support on a world-wide basis
Interacts across TAC (Technical Assistance Center) teams and development teams at peer level
About the Team
Our team is a group of extraordinary technical specialists who focus on helping customers deploy and operate their networks effectively while delivering the best possible customer experience. We are a team of innovators who continuously learn about the latest products from Cisco and partners in the Data Center world.
Requirements
Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support
Cisco certification is a plus, but not required. Other vendor's qualifications and experience are welcome
Experience in Python or other programming languages is helpful
Experience in Linux would be a plus
Prior customer support experience is beneficial but not mandatory
Proficiency in English
Desired Skills
Organized, self-motivated, flexible, fast learner
Strong analytical and troubleshooting skills
Experience in crisis leadership skills and ability to handle critical customer issues/problems
Able to determine problems and deliver solutions with a high level of customer happiness
Ability to determine root cause and resolution for previously unknown problems
