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Legal Operations Specialist

2 meses atrás

Oeiras, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Summary

As a Legal Operations Specialist at Cross Border Talents, you will play a crucial role in ensuring the integrity of our content moderation process. Your primary responsibility will be to review and moderate written content to identify and mitigate potential fraud or copyright infringement. You will also be responsible for reviewing legal requests related to privacy claims, defamation, fraud, and falsification, ensuring adherence to company policies and legal guidelines.

Key Responsibilities
  • Review and moderate written content to identify potential fraud or copyright infringement.
  • Process legal requests promptly and accurately, ensuring adherence to company policies and legal guidelines.
  • Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).
  • Maintain up-to-date knowledge of client policies and guidelines.
  • Ensure all tasks are completed within agreed turnaround times and meet quality standards.
Mandatory Skills
  • No previous experience required; maximum up to 12 months experience within content moderation preferred.
  • Good understanding of KPIs and metrics (FCR, SLA, CSAT).
  • German fluent, B2 English.
Recruitment Process
  • Initial Screening
  • Operations Round Interview and Written Language Assessment
  • HR Interview
Benefits and Conditions
  • Annual Base Salary: 14,000
  • Language Premium Bonus: 235/month
  • Meal Allowance: 7.63/work day (paid in meal card, net amount)
  • Transportation Bonus: 720/year
  • Yearly Target Bonus: 5% of yearly gross base salary
  • Total Monthly Compensation: 1,400 + benefits
Additional Benefits
  • Health Insurance, Life Insurance, and Family Plan (for spouse/legal partner and children)
  • Type of Contract: 2-month training agreement + 1-year fixed-term contract with 30 days probation
  • Relocation Support (for candidates moving from outside Continental Portugal):
    • Bureaucratic support to obtain NIF and NISS
    • Assistance in finding suitable housing
    • Relocation bonus: 2,000 gross (paid with first payroll cycle)
    • Additional 1,000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)