Technical Consulting Engineer
Há 1 mês
Job Summary
Cisco is seeking a skilled Technical Consulting Engineer to join our team. As a Technical Consulting Engineer, you will be the face of support and play a key role in our customer success and happiness.
Key Responsibilities
- Confirm issues are received, recorded, and repaired or flagged for the right team in a rapid and efficient manner.
- Work with various teammates at Cisco to build long-lasting relationships with our customers and deliver unique experiences.
- Act as a primary support contact to identify and resolve technical issues.
- Facilitate customer communication via phone, chat, and email.
- Build groundbreaking customer service experiences and create more promoters and champions of Cisco.
- Record and maintain accurate, timely details of issues and activity in a request tracking system.
- Contribute to customer-facing and internal documentation used for self-support.
- Develop recommendations for product improvement based on support issues and customer feedback.
Requirements
- 2 to 3 years of demonstrated ability in a customer-facing product support role.
- Fundamental or methodical problem solver.
- Strong network troubleshooting background.
- Understanding of principle web technologies, including DNS, HTTP(s), etc.
- Windows OS administration experience, including Active Directory.
- Cross-platform OS knowledge, including Linux, Mac OS X, Windows.
- Cross-platform mobile device knowledge, including iOS, Android, Windows Phone.
- Strategic, energetic, concise, patient, and customer-centric.
- Loves to translate "customer-speak" to "developer-speak" and vice-versa.
- Follows through and takes the initiative to own issues until resolution.
- Unbridled appetite for constant learning.
- Documents and shares knowledge to improve team performance and customer self-service.
- Multi-tasks and handles stress with ease, without getting flustered.
- Knows when to bring up an issue or ask for help.
- Welcomes and adapts to change in a swiftly paced workplace.
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Systems, or related field.
- Network security or information assurance background.
- Experience supporting a high-availability SaaS environment.
- Familiarity with network infrastructure technologies, including Cisco, Citrix, Juniper, VMware, etc.
- Previous experience with customer support or helpdesk ticketing tools.
- Basic scripting skills, including BASH, Python, etc.
- Back-end web development experience/troubleshooting.
- Certifications.
- Experience in retail or similar customer-facing roles.
- Fluency in Spanish and/or French.
About Us
Cisco is committed to cultivating and preserving a culture of inclusion and connectedness. We believe that our diversity makes us stronger and more innovative, and we strive to create an environment where everyone feels valued and empowered to contribute.
-
Technical Consulting Engineer
2 meses atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob SummaryCisco is seeking a highly skilled Technical Consulting Engineer to join our Technical Assistance Center (TAC) team. As a Technical Consulting Engineer, you will provide top-level technical support for router and switch architecture to Cisco customers, partners, and account teams.Key ResponsibilitiesProvide technical support for router and switch...
-
Technical Consulting Engineer
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout the RoleThis Technical Consulting Engineer position at Cisco CX Centers involves a hybrid working arrangement, requiring you to be based in Portugal. No travel is necessary, but it is beneficial for the Lisbon office to be within reach, though not essential.Key ResponsibilitiesAssists fellow Technical Consulting Engineers and Global Delivery Partners...
-
Technical Support Engineer
3 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroCisco Job DescriptionAt Cisco, we're committed to simplifying security for everyone. As a Technical Consulting Engineer, you'll be the face of our support team, ensuring our customers receive exceptional service and solutions that meet their needs.About the RoleWe're looking for a skilled professional with 2-3 years of experience in customer-facing product...
-
Technical Consulting Engineer Expert
3 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroImagine starting your career in a cutting-edge technology company like Cisco, where you can develop multiple skills and expertise relevant to you as an engineer. Our new-hire program offers a unique opportunity to work on the world's most intriguing technology challenges, test and implement the latest architectures, monitor and optimize entire...
-
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout Cisco's New-Hire ProgramCisco offers a unique opportunity for new engineers to develop a broad range of professional and technology skills. As part of our new-hire program, you will have access to an entire portfolio of roles, skills, and expertise relevant to your career goals.At Cisco, you will work alongside some of the industry's brightest...
-
Technical Solutions Architect
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob Role: Technical Consulting EngineerCisco is seeking a skilled Technical Consulting Engineer to join our team. As a key member of our Technical Assistance Center, you will provide top-level technical support for our customers and partners.Responsibilities:Provide technical support for router and switch architecture, including hardware and software...
-
Network Development Engineer
3 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroCompany OverviewCisco is the world's leading technology company, with over 30 years of experience in the industry. We offer a unique opportunity for new engineers to develop a wide range of skills and expertise.SalaryThe estimated annual salary for this role is €60,000 - €80,000, depending on location and experience.Job DescriptionAs a Technical...
-
Senior Network Engineering Specialist
3 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Network Engineering Specialist to join our Cisco CX Centers team.Job DescriptionThis is an exciting opportunity for a seasoned engineer to work with various stakeholders, including technical consulting engineers, technical leaders, business units, and high touch operations managers. Your primary focus will...
-
Solutions Engineer
2 meses atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout the RoleCisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. As a Solutions Engineer, you will be the customer interface for an exciting new technology, working closely with the enterprise sales team to present ThousandEyes in prospective business...
-
Data Center Solutions Architect
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiro**Job Summary**We are seeking a highly skilled Technical Support Engineer to join our team at Cisco. As a Technical Support Engineer for Cisco Data Center Products, you will be responsible for providing top-level technical support to our customers, partners, and account teams.**Key Responsibilities**Provide technical support for Cisco Data Center products...
-
Data Center Routing and Switching Engineer
2 meses atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob SummaryWe are seeking a highly skilled Data Center Routing and Switching Engineer to join our team at Cisco. As a key member of our TAC Data Center Routing and Switching Team, you will be responsible for troubleshooting and resolving incidents related to routing protocols, switching technologies, and platform-related issues on Cisco Nexus switches...
-
Digital Experience Engineer
3 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout the RoleWe are seeking a highly skilled Digital Experience Engineer to join our team. This is an exciting opportunity to work with cutting-edge technology and make a significant impact on our customers' digital experiences.Key ResponsibilitiesSupport the technical sales process, ensuring seamless interactions between sales teams and...
-
Multilingual Search Expert for Agile Projects
3 semanas atrás
Oeiras, Lisboa, Portugal Qualitest Group Tempo inteiroJob OverviewWe are seeking a skilled Multilingual Search Expert to join our team at Qualitest Group. This role is perfect for individuals with a strong background in linguistics, translation, and technical expertise.About the RoleThis position will involve working on a confidential project that aims to internationalize universally used products, making...
-
Solutions Architect
Há 1 mês
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout Digital Experience AssuranceCisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. Our platform is powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, enabling IT teams to proactively detect, diagnose, and...
-
Advanced Data Center Support Specialist
3 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroAbout CiscoCisco is a leading provider of networking equipment and software. We enable service providers, enterprises, and governments to create value for their customers and transform their organizations.Job SummaryThis position offers an estimated annual salary range of $120,000 - $180,000 depending on location and experience.Job DescriptionWe are seeking...
-
Network Support Specialist
3 semanas atrás
Oeiras, Lisboa, Portugal Cisco Tempo inteiroJob OverviewWe are seeking a skilled Network Support Specialist to join our team as a Technical Infrastructure Engineer. As a key member of our Data Center Routing and Switching Team, you will be responsible for troubleshooting and resolving complex network issues related to routing protocols, switching technologies, and platform-related problems on Cisco...
-
Oeiras, Lisboa, Portugal Procter & Gamble Tempo inteiroAbout the Role:As a Data & Digital Intern at P&G, you will play a vital role in leveraging consumer insights and data engineering to drive impactful business decisions.You'll have the opportunity to work with cutting-edge tools and technologies to design and implement technical solutions that unlock the power of consumer data.Your Key...
-
Technical Consulting Engineer
Há 2 dias
Oeiras, Portugal Cisco Tempo inteiroThis Technical Consulting Engineer position offers hybrid working but you must be based in Portugal. No travel is required but it is preferable for the Lisbon office to be in reach, but not essential. Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver services to...
-
Technical Consulting Engineer
3 meses atrás
Oeiras, Portugal Cisco Tempo inteiroThis Technical Consulting Engineer position offers hybrid working but you must be based in Portugal. No travel is required but it is preferable for the Lisbon office to be in reach, but not essential. Cisco CX Centers team is a multifaceted and growing organization of customer support engineers or consulting engineers who support or deliver...
-
Technical Consulting Engineer
6 meses atrás
Oeiras, Portugal Cisco Tempo inteiroStart date: September 2024 Location: Lisbon, Portugal (the program will be delivered following our hybrid work approach with some office presence: 2-3 days per week on average) Imagine having an opportunity to developnot just in one specific area, but being granted access to an entire portfolio of roles , skills and expertise relevant to you as a...
-
Technical Consulting Engineer
7 meses atrás
Oeiras, Portugal Cisco Tempo inteiroPlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. What you’ll Do Provide top level technical support for router and switch architecture (both hardware and...
-
Technical Consulting Engineer
6 meses atrás
Oeiras, Portugal Cisco Tempo inteiroDuo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and...
-
System Administrator for The Technical Capability
6 meses atrás
Oeiras, Portugal Enterpryze Consulting Ltd. Tempo inteiro**System Administrator for the Technical Capability and Support Section - **Working Location**:Oeiras, Portugal** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Experience in: ü Microsoft computer network architecture and maintenance ü...
-
Tac Security Manager
6 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiroIt's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...
-
Technical Customer Support Represenative
6 meses atrás
Oeiras, Portugal DKR Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish speaking Technical Customer Support Represenative for their Lisbon office.Position: Technical Customer Support RepresenativeLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.**DUTIES AND RESPONSIBILITIES**:Assist...
-
Technical Implementation Specialist
6 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**Smart Bonding Implementation Specialist & Project Manager** Do you want to join a team of specialists working on the automation of ITSM process flows? The Smart Bonding Team engages with Cisco customers and partners all over the world to improve their ticket resolution experience. We utilize the latest Cloud Technology to integrate with service partners...
-
Solutions Engineer|ThousandEyes
4 semanas atrás
Oeiras, Portugal Cisco Systems, Inc. Tempo inteiroCisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate...
-
Solutions Engineer|ThousandEyes.
2 meses atrás
Oeiras, Portugal Cisco Tempo inteiroWho We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose,...
-
Network Support Engineer
6 meses atrás
Oeiras, Portugal Cisco Tempo inteiroPlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative will contact you directly for further information. Would you like to be a trusted technical authority to Cisco customers and partners? Be among the first to lay hands on the...
-
Network Support Engineer
6 meses atrás
Oeiras, Portugal Cisco Tempo inteiroPlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative will contact you directly for further information. What You will Do Provide top level technical support for Cisco Data Center products to Cisco customers, partners, account...
-
Technical Project Manager I ThousandEyes.
6 meses atrás
Oeiras, Portugal Cisco Tempo inteiroAbout ThousandEyes The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...
-
Data Analyst
6 meses atrás
Oeiras, Portugal Multivision - Consulting Tempo inteiroJoin Our Team as a Data Scientist! Are you passionate about data science and artificial intelligence? Do you have a knack for uncovering insights through data mining and statistical analysis? Our partner is looking for a dynamic Data Scientist to join the Artificial Intelligence Platform area. If you thrive in a fast-paced environment and enjoy tackling...
-
Technical Account Manager I Thousandeyes
5 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens** About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not...
-
Technical Account Manager Thousandeyes Portgual
4 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**About ThousandEyes (part of Cisco)** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Technical Account Manager I Thousandeyes
3 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**About ThousandEyes (part of Cisco)**: The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Technical Project Manager I Thousandeyes
6 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**About ThousandEyes** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...
-
en-US Search Language Specialist
3 semanas atrás
Oeiras, Portugal Qualitest Group Tempo inteiroAs a Search Language Specialist (SLS) you will work on a confidential project utilizing translation, linguistics and technical expertise. The project is focused around internationalizing universally used products, humanizing the way computer system interact with users across all languages and cultures.The work is divided between language tasks and technical...